Pharmacy Assistant

Apollo Pharmacy; Paschim Medinipur; On-site; INR 167,400 - 279,000; Full time

Job summary

Apollo Pharmacy is seeking a Pharmacy Assistant/Pharmacy Aide to support pharmacists in dispensing medicines, counsel patients, and manage stock and billing processes. The role includes handling home delivery follow-ups and customer interactions to ensure 100% prescription fulfillment.

The candidate should assist with stock availability, invoicing, and compliance with prescriptions, while maintaining good relations with customers and doctors in a fast-paced retail environment.

Qualifications

• Assist the Pharmacist in dispensing drugs following prescriptions.
• Counsel patients/customers on health and medicines.
• Maintain cordial relations with customers and doctors.
• Handle inbound calls for drug information and order delivery.
• Ensure accurate billing and cash handling when required.
• Ensure stock availability and timely indent/replenishment.

Responsibilities

• Assist the Pharmacist in dispensing drugs per prescription.
• Cross-check medicines with bills for patient name, items, quantity, expiry.
• Check stock availability and raise indent when needed.
• Maintain free home delivery register and follow-up deliveries.
• Handle inbound calls for drug information and patient education.
• Manage cash at billing counter when required.
• Prepare bills in computer and ensure stock records match.

Skills

Patient counseling

Customer relations

Cash handling

Stock management

Drug information

Billing accuracy

Job description

PHARMACY ASSISTANT / PHARMACY AIDE

• Assist the Pharmacist in dispensing drugs according to a prescription issued by the doctor.
• In case the prescribed medicines are not available, arrange the same from the in-house pharmacies for the honor of 100% prescription.
• Substitution of medicines is to be consulted with the doctor.
• Cross check the issuing medicines with the bill concerning patient name, items name, quantity, expiry and acknowledge the bill.
• Checking out the availability of stock in the pharmacy and based on the availability of stock-raising the indent for the stock.

Customer Service

• To counsel the patients /customers on health, the reaction of medicines.
• To maintain good relations with customers/doctors.
• To maintain the free home delivery register and follow-up the medicines deliveries to the customers in time.
• Handle all the inbound calls primarily focusing on drug information, patient counseling/education, and free home delivery orders.
• Also, handle patient queries and issues concerning drug therapy and drug information.
• Handle cash in billing counter as and when required.

Cold Chain Management

• Storing the drugs under proper conditions of refrigeration and security.
• To prepare bills in computer and collect the cash.
• Check quantity, MRP, batch number, and date of expiry of the received items from stores before entering into computer.

Inventory Management & Sales

• To enter stocks in computer and take the printout of receipt from stores (RS) for cross-checking with items issues list from stores based on the stock availability.
• If necessary importing/exporting the stock from nearby pharmacies through BT (Branch Transfers).
• If a stock is not available at near pharmacies, directly communicating with DC – in charge and visiting the DC and collecting the necessary stock with the period based on the emergency.
• To maintain the record for no stock items and follow-up the same.
• Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injections, Fluids, Ointments, Liquids, Capsules, Powders, Drops, Surgicals, and Miscellaneous) twice a week.
• Daily rack wise verification of fast-moving items.
• Ensure shift hand-over and take-over is given before leaving the work area.
• Focus on sales and strive to attain the target of the pharmacy.
• Perform any other job assigned by the in-charge as per exigencies of work.

Compensation & Benefits

This job is on company rolls offering competitive pay, benefits and attractive incentives. NOTE: Eligibility for candidates with Non- Pharmacy qualification with relavant Pharmacy Retail experience ONLY.