Retail Helpdesk and Operations

Edme Insurance Brokers; Chennai District; On-site; INR 210,000 - 270,000; Full time

Job summary

Edme Insurance Brokers in Chennai seeks a candidate for the Retail Helpdesk Motor Insurance Team. The role focuses on resolving customer queries, coordinating with partners, and ensuring smooth portal operations.

Candidates with 0-2 years of experience and the ability to speak Hindi are encouraged to apply. The position is based on-site in Chennai and involves collaboration with sales teams, dealerships, and insurers.

Qualifications

• 0-2 years of relevant experience.
• Must be able to speak and understand Hindi.

Responsibilities

• Query management and resolution from MISPs, insurance companies, and sales team.
• Coordinate with IT to resolve portal-related issues raised by partners.
• Resolve payment-related queries by coordinating with dealerships and insurers.
• Provide training on policies, systems, and processes to dealerships, sales teams, and insurers.
• Prepare and circulate daily/weekly MIS reports to Business Team, Partners, Central team, and Insurers.
• Assist in audits with data and documentation.

Skills

Hindi language proficiency

Job description

Looking for candidates in Chennai for Retail Helpdesk Motor Insurance Team .

Experience -0-2 yrs

Should be able to speak and understand Hindi.

4) Key Result Areas:

Key Result Areas

Supporting Actions

Resolution of Operational Queries

• Query management & resolution. Queries are received from MISPs, Insurance Companies, Sales Team etc.
• Coordinate with IT as required, to resolve all portal related issues received from the partners
• Resolve all payment related queries by coordinating with dealerships, insurance companies etc.

System & Process Developments

• Prepare process note and take approvals from all parties on the process changes made
• Coordinate with IT for implementation of new systems and UAT testing, as required
• Periodically monitor and ensure that the insurance partners as well as the dealership partners are adhering to EDME policies and documentation requirements

Operational Support

• Provide support in training dealerships, Sales team and insurance companies on policies, systems and processes.
• Coordinate and follow-up with the dealership partners for payment of premium to the insurance companies, within the defined timelines
• Coordinate with IT or third party payment gateways for closure of any pending issues
• Follow up with the insurance partners for timely upload of 64 VB on the portal
• Create user IDs for Dealers and insurance partners in the portal and coordinate with IT for timely system integration.
• Assisting in Audit related data.

MIS & Reports

• Daily / Weekly / Quarterly / Monthly MIS is prepared and circulated to Business Team, PARTNER, Central team, Insurers etc.