Retail Expansion and Relationship Manager

Dyson Institute; Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Dyson Institute in India is seeking an experienced Retail Expansion & Relationship Manager to accelerate Dyson’s premium retail footprint across the country. You will build high-potential channels, manage strategic partnerships, and deliver premium in-store experiences that reinforce brand presence and growth.

This role blends strategic planning with hands-on execution across sales, marketing, operations, supply chain and finance.

Qualifications

• 10-15 years of progressive experience in retail expansion, channel sales, key account management, business development or retail & mall partnerships.
• Strong track record of expanding retail networks and managing high-value strategic accounts.
• Experience in premium consumer technology, consumer electronics, home appliances, lifestyle, luxury, FMCG or brand-led retail.
• Experience leading commercial negotiations, developing business cases and managing contracts and investment decisions.
• Willingness to travel regularly across markets.

Responsibilities

• Shape and execute retail expansion roadmap across India.
• Map priority markets and locations for new stores and formats.
• Evaluate opportunities using market potential, partner capability, economics and feasibility.
• Build business cases and maintain a pipeline of expansion opportunities.
• Lead partner selection, commercial negotiations, contract discussions and onboarding.
• Own relationships with national and regional retail partners and malls.
• Lead joint business planning with growth priorities, investments and visibility.
• Act as a trusted partner balancing commercial outcomes with relationship health.
• Identify opportunities to deepen partnerships, expand distribution and engagement.
• Create launch plans for new doors, coordinating inventory, training, marketing and ops readiness.
• Partner with marketing and retail teams to deliver in-store premium brand experiences.
• Remove barriers to ensure projects land on time and within budget.
• Provide leadership updates on pipeline, risks and decisions.
• Turn market insights into actionable recommendations on where to play and invest.
• Identify whitespace opportunities and potential partnerships.

Skills

Relationship building

Negotiation

Strategic thinking

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree in business/commerce/marketing

MBA or postgraduate qualification advantageous

Job description

About the Role

We are looking for an experienced and commercially driven Retail Expansion & Relationship Manager to accelerate the growth of our retail footprint across India. You will identify and develop high-potential channels, build enduring relationships with strategic retail partners, and create premium retail experiences that strengthen brand presence and deliver sustainable growth. This is a high-impact role for a leader who combines strategic thinking with hands‑on execution. You will work across sales, marketing, retail operations, supply chain, finance and customer service to take opportunities from market insight and business case through negotiation, launch and ongoing performance management.

What You Will Do

• Shape and Execute Retail Expansion
• Develop and deliver a retail expansion roadmap aligned with the company’s commercial strategy, brand standards and consumer proposition.
• Map priority markets, catchments, channels and locations to identify opportunities for new stores, shop-in-shop formats and strategic partnerships.
• Evaluate opportunities using consumer potential, partner capability, economics, operational feasibility and long-term brand value.
• Build robust business cases and maintain a qualified pipeline of expansion opportunities.
• Lead partner selection, commercial negotiations, contract discussions and onboarding in partnership with internal stakeholders.
• Build Strategic Retail Partnerships
• Own senior relationships with national and regional retail partners, malls, key accounts and other strategic channel stakeholders.
• Lead joint business planning, aligning on growth priorities, investment, assortment, visibility, service standards and performance expectations.
• Act as a trusted business partner, resolving complex issues and balancing commercial outcomes with long-term relationship health.
• Identify opportunities to deepen partnerships, expand distribution and improve the quality of consumer engagement.
• Lead Cross-functional Execution
• Create clear launch plans for new doors and formats, coordinating inventory, fixtures, training, marketing, technology and operational readiness.
• Partner with marketing and retail teams to deliver distinctive in-store visibility and a consistent premium brand experience.
• Influence priorities across functions and remove execution barriers to ensure projects land on time, within budget and to standard.
• Provide leadership with concise updates on pipeline, risks, performance and decisions required.
• Bring Market and Consumer Insight
• Track changes in the retail landscape, competitor activity, channel economics, consumer behaviour and emerging formats.
• Turn data and market insight into clear recommendations on where to play, how to win and where to invest.
• Maintain a forward-looking view of whitespace opportunities and potential partnerships.

Experience and Qualifications

• 10-15 years of progressive experience in retail expansion, channel sales, key account management, business development or retail & mall partnerships.
• A strong track record of expanding retail networks and managing complex, high-value strategic accounts.
• Experience in premium consumer technology, consumer electronics, home appliances, lifestyle, luxury, FMCG or another brand-led retail environment.
• Demonstrated success working with modern trade, specialty retail, national chains and regional partner networks.
• Experience leading commercial negotiations, developing business cases and managing contracts and investment decisions.
• A bachelor's degree in business, commerce, marketing or a related discipline.
• An MBA or equivalent postgraduate qualification is advantageous.
• Willingness to travel regularly across markets based on business priorities.

Capabilities

• Commercial acumen and a strong understanding of retail economics, profitability drivers and partner value creation.
• Excellent relationship-building, influencing and negotiation skills, including confidence engaging senior external stakeholders.
• Strategic thinking combined with attention to detail and a bias for action.
• Strong analytical capability and the ability to translate data into practical commercial decisions.
• Clear communication, sound judgement and the ability to navigate ambiguity and competing priorities.
• Collaborative leadership with the maturity to align diverse internal and external stakeholders.
• A consumer-first mindset and a passion for creating differentiated retail experiences.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic.This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners.At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter.We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.