Retail CASA Relationship Manager

Utkarsh Small Finance Bank; New Delhi, Gurugram District; On-site; INR 500,000 - 750,000; Full time

Job summary

Utkarsh Small Finance Bank in New Delhi seeks a dynamic banking professional to acquire premium customers and enhance wallet share across the customer base. You will build rapport with mapped clients, design contact plans, promote direct banking channels, and ensure top-notch service while meeting regulatory KYC and documentation standards.

You will also lead a team, demonstrate strong communication and presentation skills, and drive cross-sell opportunities.

Qualifications

• UG/PG in any specialization.
• Minimum 3 years of relevant experience with team handling.
• Strong communication and presentation skills.
• Ability to analyse and research information.

Responsibilities

• Acquire new premium and above segment customers.
• Regularly interact with mapped customers to build rapport and understand profile.
• Draw and execute a contact plan based on the customer's profile.
• Penetrate all products across family accounts as per profile & requirements.
• Lead generation of cross-sell products and promote all direct banking channels.
• Ensure KYC norms are adhered to and documentation is error-free.

Skills

Excellent communication

Operational knowledge

Confidence & presentation

Analytical research

Education

UG with any specialization

PG with any specialization

Job description

Role & responsibilities

• Acquiring new premium and above segment Customer.
• Regularly interact with mapped customer to build rapport and understand the profile.
• Basis of profile, a contact plan should be drawn and customer contacted.
• Enhancing customer wallet size.
• Ensuring that customers make us their primary bank.
• Ensure that optimal level of income generation reached from TPP.
• Retain the customers via the experience offered.
• Increase liabilities size of relationship.
• Penetration of all products across family accounts as per profile & requirements.
• Lead generation of cross sell products.
• Disseminating product information.
• Ensure quality customer service is delivered.
• Recording compliant as per the specified process.
• Preventive complaint management.
• Promoting all direct banking channels and ensuring that customer is utilizing the same.
• Ensure proper handover of customers in case of transfer of portfolios.
• Ensure certifications of documentation required for opening and maintaining customer accounts.
• Error free documentation for all account opening and all customer instructions.
• Ensure KYC norms are adhered to all points of time.

Preferred candidate profile

EDUCATIONAL QUALIFICATIONS & CERTIFICATIONS

UG: Any Graduate - Any Specialization

PG: Any Postgraduate - Any Specialization

RELEVANT JOB EXPERIENCE

Minimum 3 years of relevant experience with Team Handling experience.

SKILLS & COMPETENCIES

• Excellent communication and listening skills
• Good operational knowledge
• Confidence and Presentation skills
• Ability to analyse and research information