Restaurant Manager

Manifest Hospitality; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sorano Mumbai, an Italian restaurant by Manifest Hospitality in Colaba, seeks an experienced Restaurant Manager to lead daily operations. You will oversee premium floor service, coordinate with kitchen and bar teams, and uphold the brand’s high standards of hospitality and guest experience.

The role requires strong leadership in a standalone premium restaurant, a commercial mindset to drive revenue, and the ability to manage events, cost controls, and guest relationships to build repeat

Responsibilities

• Oversee day-to-day restaurant operations.
• Ensure smooth and efficient floor operations.
• Maintain high standards of service, hospitality and guest experience.
• Ensure compliance with company SOPs.
• Coordinate with kitchen, bar and service teams.
• Handle operational issues and guest concerns effectively.

Job description

Sorano is an Italian restaurant by Manifest Hospitality, bringing an elevated Italian dining experience to Colaba, Mumbai. The restaurant focuses on authentic Italian cuisine, premium hospitality, thoughtfully curated beverages, and a high-quality guest experience.

With a strong focus on food, service, ambience, and guest engagement, Sorano aims to create a destination for both local and repeat clientele, combining Italian culinary identity with contemporary restaurant hospitality.

Company: Manifest Hospitality

Job Type: Full-time | On-site

About the Role

We are looking for an experienced Restaurant Manager to lead the operations of Sorano Mumbai, an Italian restaurant in Colaba. The ideal candidate should have strong experience in premium standalone restaurants, excellent floor management skills, commercial understanding, and the ability to drive both guest experience and revenue.

Key Responsibilities

• Oversee day-to-day restaurant operations.
• Ensure smooth and efficient floor operations.
• Maintain high standards of service, hospitality and guest experience.
• Ensure compliance with company SOPs.
• Coordinate with kitchen, bar and service teams.
• Handle operational issues and guest concerns effectively.

2. Guest Experience & Clientele

• Build strong relationships with regular and high-value guests.
• Personally handle VIP and important guests when required.
• Track guest preferences, occasions and feedback.
• Develop repeat clientele and ensure regular follow-ups.
• Maintain a strong guest database for future business generation.
• Drive guest satisfaction and repeat business.

3. Sales & Business Development

• Take ownership of outlet sales and revenue targets.
• Monitor daily, weekly and monthly sales performance.
• Identify opportunities to increase revenue and average guest spend.
• Drive upselling across food and beverages.
• Develop strategies to increase repeat business and new clientele.
• Build local networks and relationships to generate business.
• Take particular ownership of bar revenue and beverage sales.
• Drive cocktail, premium spirit and bottle sales.
• Work with the bar team to improve beverage upselling.
• Ensure proper control over beverage inventory, wastage and variance.
• Coordinate with the Bar Manager/Mixologist on promotions and sales initiatives.
• Focus on increasing beverage contribution and overall outlet profitability.

5. P&L & Commercial Understanding The candidate must understand the commercial side of restaurant operations.

Responsibilities include:

• Monitoring sales against budgets and targets.
• Controlling food and beverage costs.
• Monitoring manpower cost.
• Controlling wastage, breakage and pilferage.
• Monitoring discounts, complimentary bills and voids.
• Reviewing daily sales and cost reports.
• Identifying areas of leakage and taking corrective action.
• Understanding contribution margins and profitability.

6. Team Management

• Lead and motivate the restaurant and bar team.
• Set clear performance expectations.
• Conduct regular briefings and performance reviews.
• Identify training requirements.
• Maintain discipline and accountability.
• Develop a strong service-oriented team culture.

7. Events & Promotions

• Drive private parties, corporate events and group bookings.
• Work closely with Sales and Marketing teams to maximise event opportunities.
• Develop guest-led promotions and activation ideas.
• Leverage personal contacts and local networks to generate business.
• Ensure events are commercially viable and operationally well executed.

8. Cost Control & Compliance

• Monitor inventory and stock movement.
• Ensure proper billing and cash-handling procedures.
• Control wastage and pilferage.
• Ensure compliance with company SOPs and statutory requirements.
• Maintain operational documentation and reporting.

Key KPIs

• Monthly Sales Achievement vs Target
• Average Revenue & Revenue Growth
• Average Guest Spend
• Guest Count & Traffic
• Repeat Business
• Party & Event Revenue
• Incremental Business
• Food Cost & Cost Control
• Beverage Cost & Variance Control
• Manpower Cost & Productivity
• P&L / Outlet Profitability
• Guest Satisfaction & Feedback
• Guest Database Quality & Growth of Clientele
• Team Performance & Operational Excellence

Candidate Profile

• Prior experience as a Restaurant Manager / Outlet Manager in premium restaurants.
• Strong experience in floor management and guest experience.
• Good understanding of F&B sales, bar operations and P&L.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Mumbai restaurant market experience will be an advantage.
• Experience with Italian cuisine / premium dining / standalone restaurants will be preferred.
• Strong commercial mindset with a focus on revenue, profitability and guest retention.