Community Manager

Manifest Hospitality; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sorano Mumbai seeks a dynamic Community Manager to build relationships across Mumbai’s social, lifestyle, food and nightlife scenes, driving footfall and buzz ahead of our new opening.

You will lead on-ground community building, partnerships, guest engagement and curated experiences, turning connections into visits and repeat business.

The ideal candidate has strong networking skills, deep knowledge of Mumbai’s hospitality scene, and the ability to translate relationships into guest experiences.

Responsibilities

• Pre-Opening & Launch Activities: Develop and execute a community-building plan ahead of Sorano Mumbai’s launch.
• Community Building & Networking: Build and maintain relationships with Mumbai’s social, lifestyle, culinary, nightlife, and corporate communities.
• Restaurant & Bar Engagement: Develop initiatives to drive footfall during dining and bar service, and coordinate with teams for experiential events.
• Partnerships & Collaborations: Identify and execute collaborations with premium brands and event organizers.

Job description

About Sorano

Community Manager – Sorano Mumbai

Department: Marketing & Brand Experience

Location: Mumbai, Maharashtra

Brand: Sorano – Italian Fine Dining & Bar

Reporting To: Head of Marketing / Business Head

Employment Type: Full-time

Sorano is an Italian fine-dining destination built around exceptional food, crafted beverages, thoughtful hospitality, and memorable guest experiences. With the upcoming opening of our new Mumbai property, we are looking for a dynamic and well-connected Community Manager who can establish Sorano as a preferred destination for Mumbai’s social, lifestyle, food, and nightlife communities.

The role will focus on building meaningful relationships, driving footfall, creating buzz around the new property, and developing a loyal community of guests across both the restaurant and bar.

Role Overview

The Community Manager will lead on-ground community building, local partnerships, guest engagement, curated experiences, and community-led marketing initiatives. The ideal candidate should have strong networking skills, a good understanding of Mumbai’s social and lifestyle scene, and the ability to convert relationships into guest visits, events, and repeat business.

Key Responsibilities

1. Pre-Opening & Launch Activities

• Develop and execute a community-building plan ahead of Sorano Mumbai’s launch.
• Identify and connect with relevant communities, influencers, food enthusiasts, lifestyle personalities, corporate groups, and local networks.
• Build a database of potential guests, tastemakers, creators, and strategic partners.
• Plan pre-opening previews, exclusive tastings, invite-only evenings, and launch engagement initiatives.
• Generate local buzz and establish Sorano as a must-visit dining and bar destination.

2. Community Building & Networking

• Build and maintain relationships with Mumbai’s social, lifestyle, culinary, nightlife, and corporate communities.
• Develop networks with entrepreneurs, CXOs, premium residential communities, art and fashion circles, and hospitality professionals.
• Create a strong base of repeat guests and brand advocates.
• Organise community meet-ups, curated gatherings, exclusive experiences, and special-interest events.
• Represent Sorano at relevant industry, lifestyle, and networking events.

3. Restaurant & Bar Engagement

• Develop initiatives to drive footfall during both dining and bar service periods.
• Build relationships with cocktail enthusiasts, mixology communities, nightlife networks, and relevant beverage partners.
• Conceptualise bar takeovers, cocktail experiences, guest bartender collaborations, sundowner events, and themed evenings in coordination with the bar team.
• Support curated dining experiences, chef's tables, wine or beverage pairings, and special menus.
• Work with the restaurant and bar teams to ensure community initiatives translate into quality guest experiences and repeat visits.

4. Partnerships & Collaborations

• Identify and execute collaborations with premium brands across fashion, beauty, lifestyle, automotive, art, music, and luxury categories.
• Build partnerships with hotels, concierge teams, corporate offices, premium residential developments, and event organisers.
• Explore corporate dining, private celebrations, brand events, and community-led revenue opportunities.