Restaurant Manager

Manifest Hospitality; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Manifest Hospitality is seeking a Restaurant Manager for Sorano Mumbai to lead the floor across lunch, dinner, aperitivo and late evenings. You will be visibly on the floor, engaging guests, developing a strong FOH team and ensuring exceptional hospitality that drives guest loyalty.

You will balance guest satisfaction with commercial performance, manage reservations and seating, and collaborate with kitchen and bar to deliver seamless Sorano experiences.

Qualifications

• Must have experience in high-volume hospitality environments.
• Strong hosting and guest recovery skills.
• Ability to train and coach FOH teams and supervisors.

Responsibilities

• Lead service across lunch, dinner, aperitivo and late evenings.
• Be highly visible and present on the floor.
• Engage with guests and build relationships with regulars.
• Read the room and address issues before they escalate.
• Maintain warmth and personality while upholding service standards.
• Collaborate with Chef and Bar teams to deliver consistent experiences.
• Manage reservations, walk-ins and seating strategies.
• Oversee daily operations, inventory, hygiene and compliance.

Skills

Guest relations

Team leadership

Floor management

Active presence on floor

Problem solving

Job description

Restaurant Manager

Sorano | Mumbai

We’re looking for a Restaurant Manager to lead the floor at Sorano Mumbai.

This is a role for someone who genuinely loves restaurants — the rush of a full dining room, knowing your regulars, developing a great team, solving problems before guests notice them, and creating the kind of hospitality that makes people want to return.

Sorano Mumbai will move through different energies across the day — from lunch and dinner to aperitivo, drinks and a more energetic late evening.

We need someone who can run the room brilliantly through all of them.

What You'll Own

The Floor & Guest Experience

You will take ownership of the restaurant experience every day.

• Lead service across lunch, dinner, aperitivo and late evenings
• Be highly visible and present on the floor
• Personally engage with guests and build relationships with regulars
• Read the room and respond before small problems become big ones
• Handle guest recovery with maturity and confidence
• Maintain warmth and personality without compromising service standards

We don't want a manager who watches the restaurant from a desk.

We want someone who runs the room.

People & Culture

Build a front-of-house team that is confident, warm, knowledgeable and fast.

• Recruit, train and develop the FOH team
• Lead pre-shift briefings and daily service
• Coach rather than simply police people
• Build strong captains and supervisors beneath you
• Maintain discipline, grooming and service standards
• Create a culture where hospitality feels natural rather than scripted

Commercial Performance

A Restaurant Manager should understand the business behind the hospitality.

You will work towards:

• Daily and monthly sales targets
• Covers and table utilisation
• Average spend per guest
• Beverage and cocktail sales
• Upselling without making service feel transactional
• Labour productivity
• Controlling wastage, breakage and operating costs
• Improving weaker days and dayparts

You should be comfortable looking at yesterday's numbers and asking:

What happened, why did it happen, and what do we do differently today?

Reservations & The Door

Own the flow of the restaurant.

• Manage reservations, walk-ins and waitlists intelligently
• Maximise tables without compromising the guest experience
• Manage VIPs and regulars with discretion
• Work closely with hosts and reservations teams
• Understand pacing, table turns and seating strategy
• Make sure the door feels welcoming even on the busiest nights

Food, Bar & Service

Work closely with the Chef and Bar team to ensure the entire Sorano experience comes together.

• Maintain food and beverage service standards
• Know the menu deeply
• Ensure the team can confidently explain and recommend dishes, wines and cocktails
• Monitor ticket times and service bottlenecks
• Coordinate continuously between kitchen, bar and floor
• Lead menu and service training

Aperitivo & Late-Evening Operations

Sorano Mumbai won't behave exactly the same way throughout the day.

As the evening develops, the restaurant may become more energetic — with a stronger bar, music and social atmosphere.

You should understand how to manage that transition while protecting what Sorano fundamentally is:

a great restaurant first.

Work closely with our Community & Experiences and Bar teams to execute programming and busy nights while ensuring service remains excellent.

Controls & Daily Operations

The exciting parts only work when the basics are excellent.

You will own or supervise:

• Opening and closing
• Cash and POS controls
• Staff rosters and attendance
• Inventory coordination
• Breakage and wastage
• Hygiene and cleanliness
• Licences and operational compliance
• Maintenance follow-up
• Vendor and security coordination
• Daily reporting
• SOP implementation

What Success Looks Like

We'll look at a combination of:

• Sales and covers
• Guest satisfaction and reviews
• Repeat guests and regular development
• Average spend
• Beverage performance
• Table utilisation and turns
• Service quality
• Team stability and development
• Labour productivity
• Cost and wastage control
• Operational discipline
• Performance during peak and late-night periods

But numbers tell only part of the story.

We should also be able to walk into Sorano on a packed Saturday night and feel that someone is completely in command of the room.

Who We're Looking For

Ideally, you've managed or been a strong Assistant Restaurant Manager in a high-quality, high-volume restaurant, premium bar or contemporary hospitality concept.

You should be:

• Naturally hospitable
• Excellent with guests
• Confident and composed under pressure
• Energetic and highly present on the floor
• Commercially sharp
• Strong at building and leading teams
• Detail-oriented without becoming bureaucratic
• Comfortable with both sophisticated dining and energetic late evenings
• Good with regulars, VIPs and difficult situations
• Comfortable with technology, POS and restaurant numbers
• Someone who notices what's wrong without waiting to be told

Experience in a luxury hotel is welcome.

But we're not specifically looking for a hotel-style manager.

We'd equally love to meet someone who has grown through some of India's best independent restaurants and bars and understands contemporary hospitality.

If you love running restaurants — really running them — we'd like to meet you.