Residential Program Manager - Salisbury

Turning Point, Inc.; Chatra; On-site; INR 4,737,000 - 5,789,000; Full time

Job summary

Turning Point, Inc. is seeking a Program Manager in Salisbury, MA to oversee day-to-day operations of Direct Support staff in a residential setting. The role ensures safety, Human Rights, and ISP goal implementation, with 9am–5pm hours and 24/7 on-call responsibility.

Responsibilities include supervising staff, budgeting, menu planning, and coordinating medical and family communications. Requires leadership, 5+ years of direct care supervisory experience, and relevant certifications.

Qualifications

• BS/BA or equivalent experience in a residential setting management.
• Minimum 5 years direct support residential experience with supervisory leadership.
• Familiarity with DDS/MRC regulations and ISP processes.
• Current First Aid, CPR, MAP certifications; PBIS/Positive Behavioral Supports certification desirable.
• Excellent verbal, written, interpersonal and leadership skills.

Responsibilities

• Ensure the safety and Human Rights of residents in the home.
• Lead and coach staff; conduct performance reviews and development meetings.
• Interview, hire, orient, and train employees.
• Monitor operations, budget, and meal planning; manage household routines.
• Communicate program goals and outcomes to families, guardians, and coordinators.
• Coordinate staff meetings and ensure medical, dental, and other appointments are kept.

Skills

Leadership

Interpersonal skills

Communication

Budget management

Team supervision

Education

BS/BA or equivalent

Tools

Microsoft Office

Job description

Hiring – Program Manager

Location: Salisbury, MA

Salary: $55,000/Annually + sign on bonus $1500

Job Summary

Oversees the day-to-day operations and supervision of Direct Support staff in a residential setting providing supports and supervision to intellectually and developmentally disabled adults with high-risk behaviors and significant forensic issues residing in group residences. Maintains the safety and Human Rights of the individuals being supported, as well as implementing Individual Service Plans (ISP) goals and strategies of Turning Point, Inc. Responsibilities include: operational, administrative, and ISP goals for all individuals supported in the program.

The Program Manager will be required to carry a cell phone with 24 X 7 on call responsibility. The work schedule is 9 am – 5 pm on a Monday – Friday basis.

Responsibilities

• Ensure the safety and Human Rights of all individuals residing in the residential group home
• Exercises routine decision making regarding the program. Refer complex situations to the Coordinator of Program Services for consultation
• Interview, hire, orient, and train employees.
• Provide on-going monitoring, coaching and guidance regarding employee performance, conduct performance reviews and developmental goal meetings.
• Direct and communicate Turning Point, Inc.’s organizational and program mission, goals and objectives to staff
• Delegate programmatic responsibilities to Lead and/or Direct Support Staff
• Develop, implement, and monitor all household routines and procedures, including ensuring that all standards of hygiene and household cleanliness are maintained
• Manage financial matters directly related to individual’s funds and household budget
• Conduct menu planning with input from the individuals, following any physician ordered diets, as well as keeping in mind good nutritional choices. Ensures adequate food supply is always in the program by completing or assigning grocery shopping to a staff person and by checking that the menus and dietary plans are being followed
• Act as a liaison with the individuals families/guardians, DDS/MRC/Forensic Service Coordinators/Case Managers, and day program staff. Ensures the monthly communication forms are completed and mailed to the families/guardians
• Facilitate monthly staff meetings with program staff
• Ensure all individuals are taken to medical, dental, psychiatric, and other appointments as indicated and that appropriate follow-ups are completed
• Maintain and update program information required by DDS/MRC licensing and/or Survey and Certification Standards
• Perform other duties as assigned

Requirements

• BS/BA and/or equivalent experience, preferably prior management and/or supervisory experience in a residential setting
• A minimum of (5+) five years’ direct support residential experience and/or closely related experience working with intellectually and developmentally disabled individuals and/or individuals with traumatic brain injury, including experience and/or demonstration of prior leadership and supervisory experience
• Thorough working knowledge of the Department of Developmental Services’ (DDS), and/or Massachusetts Rehabilitation Commission (MRC) regulations and the ISP process
• Prior experience with behavior plans for developmentally disabled individuals and/or individuals with traumatic brain injury
• Possession of a current First Aid, CPR, and MAP certifications, and any other certification, as required for the specific position prior to beginning work and continuing of employment. Ability to obtain a Positive Behavioral Supports certification and maintain PABC certification as required
• Excellent verbal, written, interpersonal and leadership skills are required
• Solid math and computer skills. Knowledge of Microsoft Office Word, Excel, and Outlook is a plus
• Ability to engage positively with individuals, their families/guardians, providers, other staff, and management, and role model this behavior for other program staff
• Position will require frequent standing, walking, stooping, bending, as well as occasional driving to transport individuals to their day programs, medical appointments, and community activities. Additionally, occasional lifting will be required depending on individuals supported.
• Must be able to meet physical requirements of climbs stairs, bend, stoop, walk, safely support person,, drive 4-6 passenger van.