Reservation Executive

InterContinental Hotels Group; Haryana; On-site; INR 180,000 - 240,000; Full time

Job summary

Holiday Inn Gurugram Sector 90, an IHG Hotel, is seeking a Reservation Executive to deliver seamless booking experiences for guests. You will handle room reservations, respond to inquiries, and ensure accurate booking details in the hotel system while supporting revenue objectives.

You will coordinate with Front Office, Sales and Revenue teams to optimise occupancy and authorise upselling opportunities, while maintaining high standards of guest service in line with IHG True Hospitality.

Qualifications

• Graduate or diploma holder in Hotel Management, Hospitality or related field.
• Strong verbal and written communication skills.
• Good knowledge of hotel reservation systems and online booking channels.
• Excellent attention to detail and organisational skills.

Responsibilities

• Handle individual and group room reservations via telephone, email, and online channels.
• Respond promptly to guest enquiries regarding availability, rates, packages, and facilities.
• Ensure reservations are accurately entered and maintained in the reservation system.
• Coordinate with Front Office, Sales and Revenue Management to ensure smooth operations.
• Support revenue objectives by following rate strategies and upselling opportunities.
• Maintain accurate reservation records and comply with brand guidelines.
• Deliver warm, efficient, and personalised guest service.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Reservation systems

Education

Hotel management qualification

Job description

About the Role

As a Reservation Executive at Holiday Inn Gurugram Sector 90, an IHG Hotel, you will play an important role in creating a seamless booking experience for our guests. You will be responsible for handling room reservations, responding to guest enquiries, maintaining accurate booking information, and supporting the hotel’s revenue objectives while delivering warm, efficient, and personalised service in line with IHG’s True Hospitality philosophy.

What You''ll Do

• Handle individual and group room reservations through telephone, email, and online channels.
• Respond promptly and professionally to guest enquiries regarding room availability, rates, packages, and hotel facilities.
• Ensure all reservations are accurately entered and maintained in the hotel’s reservation system.
• Communicate booking details, special requests, amendments, and cancellations to the relevant departments.
• Coordinate with the Front Office, Sales, and Revenue Management teams to ensure smooth reservation operations.
• Support room revenue optimisation by following rate strategies, upselling opportunities, and hotel reservation procedures.
• Maintain accurate reservation records and ensure compliance with hotel standards and brand guidelines.
• Deliver exceptional guest service by anticipating guest needs and ensuring a positive booking experience.

What We're Looking For

• A graduate or diploma holder in Hotel Management, Hospitality, or a related field.
• Relevant experience in hotel reservations or a customer-service-oriented role, preferably within the hospitality industry.
• Strong verbal and written communication skills.
• Good knowledge of hotel reservation systems and online booking channels.
• Excellent attention to detail, organisational skills, and a customer-focused approach.
• Ability to work effectively in a fast-paced environment and manage multiple enquiries.
• A professional, proactive, and service-oriented attitude with a passion for hospitality.

Join our team and contribute to creating memorable guest experiences through True Hospitality for Good.