Guest Relation Associate

InterContinental Hotels Group; Haryana; On-site; INR 279,000 - 391,000; Full time

Job summary

InterContinental Hotels Group, operating Holiday Inn Gurugram Sector 90, invites a Guest Relations Associate to welcome guests and deliver personalised service. You will anticipate needs, handle enquiries, and coordinate with front office to ensure seamless experiences.

A hospitality graduate or diploma holder with strong communication and problem-solving skills will thrive in a fast-paced environment. You will uphold brand standards and contribute to True Hospitality for Good.

Qualifications

• Strong communication and interpersonal abilities.
• Problem-solving and guest issue resolution.
• Guest-focused mindset with professional appearance.

Responsibilities

• Welcome guests warmly and create a personalised arrival experience.
• Build positive relationships and anticipate guest needs throughout their stay.
• Handle guest enquiries, requests, feedback, and complaints promptly.
• Coordinate with Front Office and other departments for seamless service.
• Assist with VIP arrivals and special occasions with personalised arrangements.
• Maintain accurate guest preferences and ensure confidentiality.
• Identify opportunities to enhance guest satisfaction and service quality.
• Adhere to hotel operating procedures and brand standards.

Skills

Communication

Interpersonal skills

Problem solving

Education

Hotel Management / Hospitality degree or diploma

Job description

About the Role

As a Guest Relations Associate at Holiday Inn Gurugram Sector 90 an IHG Hotel, you will be the face of our hospitality, creating warm and memorable experiences for every guest. You will be responsible for anticipating guest needs, delivering personalised service, handling guest feedback, and ensuring every interaction reflects our commitment to exceptional service and IHG’s True Hospitality philosophy.

What You'll Do

• Welcome guests warmly and ensure a personalised and memorable arrival experience.
• Build positive relationships with guests and anticipate their needs throughout their stay.
• Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
• Coordinate with Front Office and other hotel departments to ensure seamless guest experiences.
• Assist with VIP arrivals, special occasions, and personalised guest arrangements.
• Maintain accurate guest preferences and service-related records while ensuring confidentiality.
• Proactively identify opportunities to enhance guest satisfaction and service quality.
• Ensure adherence to hotel operating procedures, brand standards, and service excellence guidelines.

What We're Looking For

• A graduate or diploma holder in Hotel Management, Hospitality, or a related field.
• Relevant experience in guest relations, front office, or guest service, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• A warm, approachable, and guest-focused personality.
• Strong attention to detail and the ability to remain composed in a fast-paced environment.
• A professional appearance, positive attitude, and passion for delivering exceptional hospitality.

Join our team and create meaningful connections with guests through True Hospitality for Good.