Guest Relation Associate

IHG Hotels & Resorts; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

IHG Hotels & Resorts, operating Holiday Inn Gurugram Sector 90, seeks a Guest Relations Associate to warmly welcome guests and deliver personalised service that enhances stays. You will anticipate needs, handle queries, and coordinate with various hotel teams to ensure seamless, memorable experiences.

Join a guest-centric team dedicated to true hospitality, building lasting relationships, and maintaining high service standards in a fast-paced hotel environment.

Qualifications

• Graduate or diploma in Hotel Management or related field.
• Experience in guest relations, front office, or guest service in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Warm, approachable, guest-focused personality.
• Professional appearance and ability to stay composed in a fast-paced environment.

Responsibilities

• Welcome guests warmly and ensure a personalised and memorable arrival experience.
• Build positive relationships with guests and anticipate their needs throughout their stay.
• Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
• Coordinate with Front Office and other hotel departments to ensure seamless guest experiences.
• Assist with VIP arrivals, special occasions, and personalised guest arrangements.
• Maintain accurate guest preferences and service-related records while ensuring confidentiality.
• Proactively identify opportunities to enhance guest satisfaction and service quality.
• Ensure adherence to hotel operating procedures, brand standards, and service excellence guidelines.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Guest-focused

Attention to detail

Education

Graduate or Diploma in Hotel Management

Job description

About the Role

As a Guest Relations Associate at Holiday Inn Gurugram Sector 90 an IHG Hotel, you will be the face of our hospitality, creating warm and memorable experiences for every guest. You will be responsible for anticipating guest needs, delivering personalised service, handling guest feedback, and ensuring every interaction reflects our commitment to exceptional service and IHG’s True Hospitality philosophy.

What You'll Do

• Welcome guests warmly and ensure a personalised and memorable arrival experience.
• Build positive relationships with guests and anticipate their needs throughout their stay.
• Handle guest enquiries, requests, feedback, and complaints promptly and professionally.
• Coordinate with Front Office and other hotel departments to ensure seamless guest experiences.
• Assist with VIP arrivals, special occasions, and personalised guest arrangements.
• Maintain accurate guest preferences and service-related records while ensuring confidentiality.
• Proactively identify opportunities to enhance guest satisfaction and service quality.
• Ensure adherence to hotel operating procedures, brand standards, and service excellence guidelines.

What We're Looking For

• A graduate or diploma holder in Hotel Management, Hospitality, or a related field.
• Relevant experience in guest relations, front office, or guest service, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• A warm, approachable, and guest-focused personality.
• Strong attention to detail and the ability to remain composed in a fast-paced environment.
• A professional appearance, positive attitude, and passion for delivering exceptional hospitality.

Join our team and create meaningful connections with guests through True Hospitality for Good.