Reservation Associate

at Marriott; Nashik District; On-site; INR 180,000 - 320,000; Full time

Job summary

Marriott International is seeking a Reservations Agent to handle all reservation requests via phone, fax, or mail, determine guest room needs, and verify availability and rates. You will document special requests, explain policies, and input data into the reservation system, while maintaining organized group blocks and billing accounts.

Responsibilities include ensuring accuracy, upholding service standards, and communicating with other departments to resolve issues.

Qualifications

• High school diploma or GED.
• At least 1 year of related work experience.
• No supervisory experience.

Responsibilities

• Process reservations and changes by phone, fax, or mail.
• Explain guarantee, special rate, and cancellation policies; accommodate requests and verify availability.
• Input and manage group rooming lists and billing accounts in reservation systems.
• Maintain accurate records and protect guest information.

Skills

Clear communication

Customer service

Education

High school diploma or GED

Tools

Reservation system

Job description

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.