Front Office Associate

Marriott Hotels India; Satara; On-site; INR 180,000 - 300,000; Full time

Job summary

Marriott International is seeking a Front Office Associate to warmly welcome guests, manage check-in/out procedures, and ensure accurate room assignments and billing. You will handle guest inquiries, process payments, and coordinate with other departments to deliver a seamless stay.

The role requires strong communication skills, professional presentation, and the ability to multitask in a fast-paced hotel environment, ensuring guest satisfaction at all times.

Qualifications

• High school diploma or GED equivalent is required.
• No related work experience is required.
• No supervisory experience is required.

Responsibilities

• Process guest check-ins and check-outs, assign rooms, and handle changes or late check-outs.
• Secure payments and activate/reissue room keys.
• Coordinate with housekeeping to track room status and guest concerns.
• Operate the telephone switchboard and handle guest calls and requests.
• Clear departures in the system and handle billing adjustments as needed.
• Arrange transportation for guests and supply directions or information.

Education

High school diploma or GED equivalent

Job description

Front Office Associate POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid‑outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.