Research Programs & Customer Engagement Lead

Launch It Consulting; Bengaluru; Hybrid; INR 3,000,000 - 5,500,000; Full time

Job summary

Launch It Consulting in Bengaluru seeks an experienced program manager to lead customer programs and research operations. The role emphasizes coordinating with multiple teams, managing stakeholders, and interfacing with customers to ensure successful program outcomes.

Preferred candidates will have familiarity with Microsoft 365, SharePoint, Power BI, and automation tools, enabling effective dashboards and insights for engagement initiatives.

Qualifications

• 8+ years of experience in program management, research operations, customer programs, design operations, or similar roles.
• Strong communication skills with experience managing stakeholders, coordinating across teams, and interfacing with customers when needed.

Responsibilities

• 8+ years of experience in program management, research operations, customer programs, design operations, or similar roles.
• Strong communication skills with experience managing stakeholders, coordinating across teams, and interfacing with customers when needed.

Skills

Communication skills

Stakeholder management

Cross-team coordination

Tools

Microsoft 365

SharePoint

Power BI

Azure DevOps

Dashboards

Automation tools

Job description

Role & responsibilities

• 8+ years of experience in program management, research operations, customer programs, design operations, or similar roles.


• Strong communication skills with experience managing stakeholders, coordinating across teams, and interfacing with customers when needed

Preferred candidate profile

• Experience building customer panels, research communities, customer engagement programs, or feedback programs.


• Familiarity with Microsoft 365, SharePoint, Power BI, Azure DevOps, dashboards, automation tools, or similar platforms.