Representative Customer Service

AmerisourceBergen Corporation; Pune District; In loco; INR 240.000 - 420.000; Tempo pieno

Descrizione del lavoro

AmerisourceBergen Corporation in Pune, India is seeking a Representative Customer Service to handle orders, inquiries, and service requests. You will process routine orders, resolve standard issues, and coordinate with internal and external teams to ensure timely fulfillment.

This role requires a High School Diploma or GED and 2+ years in customer service or related field; HDI-CSR or CCSS certifications are a plus.

Competenze

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support.
• HDI Customer Service Representative (HDI-CSR) or CCPC Global Certified Client Service Specialist (CCSS) certification preferred.

Mansioni

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage.
• Processes routine customer orders, inquiries, and service requests through approved channels.
• Resolves standard issues related to order status, backorders, pricing adjustments, or shipment exceptions.
• Coordinates with internal and external parties to address special orders and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records for reliable transaction processing.
• Escalates non-standard issues and recurring service gaps for timely resolution.

Conoscenze

Customer service

Order management

Customer operations

Sales support

Formazione

High School Diploma/GED

Descrizione del lavoro

## Representative Customer ServiceApply: Pune, India: Full time: Posted Today: R2616041Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations..High School Diploma/GED or equivalent experience required.2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.