Customer Success Manager Customer Success Managers Hyderabad

Seismic; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Seismic, the Go-To-Market Performance company, seeks a Customer Success Manager to drive product adoption and measurable value across a high-volume customer base. You will guide use-case driven adoption, identify opportunities, and remove barriers to improve ROI through digital touchpoints.

You will leverage product analytics and Gainsight to monitor usage, health, and ROI, prioritizing customers and delivering scalable adoption motions across teams.

Qualifications

• Degree in business, engineering, computer science or related field.
• 3+ years in Microsoft Office (PowerPoint, Word, Excel).
• 2+ years using AI tools (Copilot, ChatGPT, Claude).
• 3+ years with SaaS platforms, data structures and product analytics.
• 1+ year experience with Gainsight.

Responsibilities

• Drive adoption across a high-volume customer pool and deliver value at scale via digital touchpoints.
• Identify adoption opportunities and remove barriers to improve ROI.
• Use product analytics and Gainsight to track usage, health and ROI trends.
• Prioritize customers and build intervention plans to increase usage and confidence.
• Collaborate with Support, Product, Services, and Engineering to address blockers.

Skills

MS Office

AI Tools

SaaS Platforms

Gainsight

Communication

Product Analytics

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Engineering

Bachelor's Degree in Computer Science

Master’s Degree

Tools

Gainsight

Job description

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com. (Opens in a new tab)

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. (Opens in a new tab)

Overview:

Positions: Multiple

The Customer Success Manager primary responsibility is to drive meaningful product adoption, measurable value, and practical use-case expansion across a high-volume pool of customers. You will use customer goals, workflow needs, product usage, and engagement trends to identify adoption opportunities, remove barriers, and recommend best practices that improve outcomes and return on investment. You will deliver this value at scale through digital-first touchpoints, including Seismic Community, Seismic University courses, self-guided resources, office hours, targeted adoption campaigns, and the consistent delivery of success metrics and adoption insights to key stakeholders. This role is focused on usage growth, workflow optimization, value realization, and business impact through practical, use-case-driven engagement delivered efficiently across many customers.

Who you are:

Bachelor’s Degree in Business Administration, Engineering, ComputerSciencesor relatedfieldsrequired. Master’s Degreeis desired.

3+ years of experience with Microsoft Office Suite, including PowerPoint, Word, and Excel.

2+ years of experience using AI tools such as Copilot, ChatGPT, or Claude to improve day-to-day efficiency and quality of work.

3+ years of experience working with SaaS platforms, data structures, product analytics, and customer workflows.

1+ year working with Gainsight preferred.

Strong written and oral communication skills with the ability to explain product value, guide users through use cases, and influence adoption across customer teams.

Ability to understand customer requirements and translate them into adoption plans, use cases, and practical product recommendations.

Critical thinking, curiosity, analysis, troubleshooting, and problem-solving expertise to diagnose adoption barriers and customer workflow challenges.

What you’ll be doing:

Who you are:

Possessa strong senseof ownership and takes pride in all that you do.

Comfortable in dynamic environments with changing priorities.

Skilled at managing multiple responsibilities while striving to exceed expectations.

Displays a sense of humor and humility during those challenging times.

Self-starter with the ability to manage multiple projects and customer accounts simultaneously.

Ability to effectively prioritize and escalation customer issues.

Ability to adapt to a rapidly changing environment.

What you will be doing:

Drive adoption progress and productproficiencyby delivering use-case reinforcement, best-practice coaching, and product guidance through digital touchpoints such as proactive Digital Sales Rooms, targeted email outreach, and office hours.

Use product analytics, usage data, adoption health, and value realization metrics in Gainsight to identify trends, risks, adoption gaps, and ROI opportunities.

Triage and prioritize customers based on health, product usage data, engagement, and risk signals; build focused intervention plans that increase usage, confidence, and value where the need is greatest.

Translate customer goals, usage patterns, and workflow challenges into practical adoption recommendations, next-best use cases, and repeatable success motions.

Identify adoption blockers, configuration needs, and product feedback; coordinate with Support, Product, Services, or Engineering when additional expertise is required.

Work within customer tenants to understand configuration, workflows, and platform usage; surface technical adoption gaps and recommend specific platform actions to drive customer outcomes.

Execute scaled adoption motions by leveraging adoption playbooks, Seismic Community, Seismic University, office hours, targeted email campaigns, and Adoption-at-a-Glance reporting to drive measurable usage growth across a broad book of business.

Partner cross-functionally with Support, Product, Services, and regional CS teams to expand blockers, share customer insights, and drive resolution of adoption barriers.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here (Opens in a new tab) .

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page (Opens in a new tab) .