Remote Support Engineer

Schneider Electric; Bangalore Rural; Remote; INR 600,000 - 900,000; Full time

Job summary

Schneider Electric in Bangalore region seeks a capable technical support engineer to assist customers with generators and electrical equipment via phone, email or chat. You will troubleshoot using diagnostic tools and collaborate with internal teams to identify root causes and implement solutions.

The role emphasizes documenting interactions and resolutions promptly, with 2–8 years of relevant experience and strong knowledge of electrical systems and data center operations.

Qualifications

• 2–8 years of experience in a remote technical support role for industrial equipment.
• Strong understanding of generators, electrical drafting principles, and data center operations.
• Proficiency with diagnostic tools such as oscilloscopes and multimeters.

Responsibilities

• Provide technical support to customers via phone, email, or chat for generators and electrical equipment.
• Troubleshoot and resolve complex technical problems using diagnostic tools and software.
• Collaborate with internal teams to identify root causes and implement solutions.
• Document customer interactions, troubleshooting steps, and resolutions in a timely manner.

Skills

Technical troubleshooting

Remote technical support

Documentation

Collaboration

Tools

Oscilloscopes

Multimeters

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for issues related to generators and electrical equipment.
• Troubleshoot and resolve complex technical problems using diagnostic tools and software.
• Collaborate with internal teams to identify root causes of issues and implement solutions.
• Document customer interactions, troubleshooting steps, and resolutions in a timely manner.

Job Requirements :

• 2-8 years of experience in a similar role providing remote technical support for industrial equipment or machinery.
• Strong understanding of generators, electrical draftsman principles, and data center operations.
• Proficiency in using diagnostic tools such as oscilloscopes, multimeters, etc.