Release & Change Governance Manager - Technology

Multi Commodity Exchange Clearing Corporation; Mumbai; On-site; INR 2,800,000 - 5,200,000; Full time

Benefits offered by this job

Health & Wellness Support

Performance Bonus

Free Meal

Transport / Travel Support

Job summary

MCX Clearing Corporation Ltd. in Mumbai seeks a Head of Production Support and IT Operations to ensure continuous uptime for all applications. You will observe, run, and scale the production stack, manage design and architecture, and oversee log management with robust monitoring tools.

The role requires driving incident resolution, DR readiness, regulatory compliance, and strong vendor collaboration to mature Tech Ops dashboards and deliver reliable services.

Qualifications

• Extensive experience leading production support and IT operations.
• Proficiency with monitoring, incident management, and automation.
• Familiarity with DR setups, compliance, and regulatory reporting.
• Vendor management and dashboard creation for tech ops.
• Cross-functional collaboration and proactive problem-solving.

Responsibilities

• Lead Production Support and IT Operations for MCXCCL's production stack.
• Ensure application uptime by observing, running, and scaling deployed apps.
• Oversee system architecture and software design alignment.
• Manage log collection, tracing, and performance monitoring.
• Drive incident management, RCA, and closure tracking.
• Own DR setup, backups, and recovery testing.
• Conduct system audits, VAPT, and regulatory compliance.
• Engage vendors and mature Tech Ops dashboard practices.
• Foster proactive problem-solving and cross-functional collaboration.
• Monitor capacity and optimize resource utilization.

Skills

Production Support

IT Operations

System Monitoring

Automation

Incident management

Capacity planning

Performance optimization

Vendor management

Stakeholder communication

Education

Postgraduate degree in IT/Computers

Tools

Dynatrace

AppDynamics

Monitoring tools

Job description

Responsibilities:

• - Head of Production Support and IT Operations shall be responsible for the following functions of the clearing corporation.
• - The person is Accountable for managing Application uptime in Production and responsibility is to Observe, Run, and Scale the Production Stack for all Applications Delivered, Deployed, and made LIVE for End Customers.
• - Control over Application Design - Software Architecture
• - System Architecture as designed and Deployed
• - Application Log management - Logging and tracing
• - Application Performance Monitoring with Tools (Dynatrace, App D, etc.)
• - Expert with Monitoring Tools and thrive in Automation
• - Incident notification, management, and Tracking to Closure
• - Updates and upgrades of various Software EOSL nodes
• - Ownership of DR setup of all Critical Applications
• - Support System Audits, VAPT cycles, and compliance-related activities
• - Vendor engagement and Mature practices Create, Monitor, and Mature - the "Tech Ops Dashboard"
• - Be a proactive problem-solver: Anticipate and address potential issues before they arise, ensuring seamless operations and maximum system uptime.
• - Master capacity management: Accurately assess the applications resource demands, making optimal use of available infrastructure to achieve efficient utilization. Every change moving in Production will have some impact on performance and processes.
• - Prioritize uptime guarantees: Establish robust mechanisms to mitigate system downtime, minimizing disruptions and delivering reliable services to end-users.
• - Champion incidents management: Develop a structured framework for timely incident resolution, escalating critical issues promptly and tracking progress until resolution.
• - Optimize performance: Constantly monitor and fine-tune the application to enhance performance, enabling users to leverage its capabilities to the fullest.
• - Foster effective communication: Collaborate closely with cross-functional teams, ensuring seamless coordination and sharing insights for efficient operations.
• - Be a continuous learner: Stay updated with the latest technologies and industry trends, driving innovation and optimizing operations for sustainable success.
• - Embrace automation: Leverage automation tools and technologies to streamline repetitive tasks, reducing manual efforts and boosting productivity.
• - Cultivate vendor relationships: Establish strong partnerships with vendors, maintaining open communication channels to address concerns promptly and drive mutual success.
• - Nurture a customer-centric mindset: Prioritize customer (internal, external and Regulators) satisfaction by understanding their needs, valuing their feedback, and consistently delivering exceptional service.
• - Timely Incident reporting to management, SEBI, SCOT and Board.
• - Work with respective teams and finalise the RCA.
• - Implement preventive measure till permanent fix is implemented.
• - SLA Monitoring and compliance.
• - DR shifting as per agreed timelines

Responsibilities:

• - Head of Production Support and IT Operations shall be responsible for the following functions of the clearing corporation.
• - The person is Accountable for managing Application uptime in Production and responsibility is to Observe, Run, and Scale the Production Stack for all Applications Delivered, Deployed, and made LIVE for End Customers.
• - Control over Application Design - Software Architecture
• - System Architecture as designed and Deployed
• - Application Log management - Logging and tracing
• - Application Performance Monitoring with Tools (Dynatrace, App D, etc.)
• - Expert with Monitoring Tools and thrive in Automation
• - Incident notification, management, and Tracking to Closure
• - Updates and upgrades of various Software EOSL nodes
• - Ownership of DR setup of all Critical Applications
• - Support System Audits, VAPT cycles, and compliance-related activities
• - Vendor engagement and Mature practices Create, Monitor, and Mature - the "Tech Ops Dashboard"
• - Be a proactive problem-solver: Anticipate and address potential issues before they arise, ensuring seamless operations and maximum system uptime.
• - Master capacity management: Accurately assess the applications resource demands, making optimal use of available infrastructure to achieve efficient utilization. Every change moving in Production will have some impact on performance and processes.
• - Prioritize uptime guarantees: Establish robust mechanisms to mitigate system downtime, minimizing disruptions and delivering reliable services to end-users.
• - Champion incidents management: Develop a structured framework for timely incident resolution, escalating critical issues promptly and tracking progress until resolution.
• - Optimize performance: Constantly monitor and fine-tune the application to enhance performance, enabling users to leverage its capabilities to the fullest.
• - Foster effective communication: Collaborate closely with cross-functional teams, ensuring seamless coordination and sharing insights for efficient operations.
• - Be a continuous learner: Stay updated with the latest technologies and industry trends, driving innovation and optimizing operations for sustainable success.
• - Embrace automation: Leverage automation tools and technologies to streamline repetitive tasks, reducing manual efforts and boosting productivity.
• - Cultivate vendor relationships: Establish strong partnerships with vendors, maintaining open communication channels to address concerns promptly and drive mutual success.
• - Nurture a customer-centric mindset: Prioritize customer (internal, external and Regulators) satisfaction by understanding their needs, valuing their feedback, and consistently delivering exceptional service.
• - Timely Incident reporting to management, SEBI, SCOT and Board.
• - Work with respective teams and finalise the RCA.
• - Implement preventive measure till permanent fix is implemented.
• - SLA Monitoring and compliance.
• - DR shifting as per agreed timelines

PG: MS/M.Sc(Science) in Any Specialization, Any Postgraduate, MCA in Computers

MCX Clearing Corporation Ltd. (MCXCCL) is a wholly owned subsidiary of Multi Commodity Exchange of India (MCX), established to provide clearing and settlement services for commodity derivatives trades. It ensures risk management, collateral handling, and settlement efficiency for participants in Indias commodity markets. By offering robust clearing infrastructure and compliance with regulatory standards, MCXCCL plays a critical role in maintaining transparency and stability in commodity trading. Positioned as a specialized clearing house, it supports the smooth functioning of Indias commodity derivatives ecosystem.

I have had a positive experience working at MCXCCL, especially in tech and security domain. One of the standout aspects is the abundance of opportunities to learn and contribute meaningfully to projects. Unparalleled support from IT/Security leadership. They genuinely listens to employees at all levels, and respects the contributions of every team member.

Dislikes

As a highly regulated organization, adapting to new technologies is challenging and there are significant restrictions in place. This sometimes slows down the pace of innovation. However these regulations are part of industry and ensure security and compliance.

• Health & Wellness Support
• Performance Bonus
• Free Meal
• Transport / Travel Support