Relationship Officer Wheels Used

AU Small Finance Bank; Sivasagar; On-site; INR 250,000 - 400,000; Full time

Job summary

AU Small Finance Bank seeks a Sales Executive/Officer to be the primary interface with customers and sourcing channels. The role involves visiting client sites, collecting documents, and steering vehicle-finance cases from sourcing to credit approval.

Expect to manage dealer relationships, ensure timely disbursement, and maintain high ethical standards. This field-heavy role requires travel and flexible hours to meet business needs.

Qualifications

• 0–3 years in BFSI sales or similar roles.
• Strong professional communication in regional language.
• Knowledge of vehicle sale documents and basic digital apps.

Responsibilities

• Achieve assigned targets and productivity requirements monthly.
• Generate leads from sourcing channels, follow up, and close deals.
• Assess customer profile, collect documents, and forward to credit for approval.
• Ensure delivery of vehicle from dealer/channel partner and monitor pricing.
• Follow up on deferrals and post-disbursement documentation.
• Direct sourcing from authorised dealers; avoid third-party sourcing.
• Manage dealer relationships and other sourcing channels to boost volumes.
• Asset verification and handling of non-starter/early-default cases.
• Provide timely servicing for customer service requests.

Skills

Professional Communication

Relationship Management

Sales Forecasting Reporting

Job description

Position description:

Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• Generate potential business leads from sourcing channels, follow up and bring it to closure
• Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• Follow up and collect deferrals and post disbursement documents in a timely manner.
• Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• Ensure Asset verification and Non starter-Early default cases and build relationships
• Ensure timely servicing of customer service requests

Additional Responsibilities:

• No false commitments in the market place/ Misselling strictly not allowed
• No cash transactions without official reciepts
• share all relevant information with seniors promptly.
• To understand the core of the bank's business philosophy and methodology
• Explain terms and conditions to the customer with full transparency and clarity
• Provide timely feedback on customers to the channels

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

• Customer-centric mindset and actions
• adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge:

• Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales marketing - lead generating activities3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills:

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to extensive field travel/work4. Ability to handle work pressure and demanding clients

Work Environment Details:

90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler

Other details

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement

Compliance Related:

• Aherence to Code of Conduct policy of the bank
• Non-disclosure of confidential information about bank, clients
• Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.