Relationship Officer Two Wheeler

AU Small Finance Bank; Ashta; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank is seeking a Sales Executive/Officer to act as the primary interface with customers and manage channel sourcing for auto loans. You will achieve monthly targets, source leads, verify documents, and ensure timely disbursement and post-disbursement support.

The role requires field travel, strong communication, and the ability to maintain relationships with dealers and referrals. Flexibility in work hours and a high drive to achieve objectives are valued.

Qualifications

• Excellent verbal and written communication in regional language
• Strong customer-facing and relationship-building skills
• Ability to forecast sales and generate reports
• Willingness to travel for field work and meet targets

Responsibilities

• Achieve assigned targets and productivity requirements monthly
• Generate and convert leads from sourcing channels
• Assess customer profiles and collect documentation for credit
• Coordinate asset delivery and ensure compliance with pricing
• Follow up deferrals and post-disbursement documents
• Maintain direct sourcing from authorised dealers and channels
• Manage dealer relationships and channel partnerships to boost volumes
• Ensure asset verification and handle non-starter/early default cases
• Provide timely servicing of customer service requests

Skills

Professional Communication

Client-Centric Approach

Sales Forecasting Reporting

Job description

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• Generate potential business leads from sourcing channels, follow up and bring it to closure
• Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• Follow up and collect deferrals and post disbursement documents in a timely manner.
• Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• Ensure Asset verification and Non starter-Early default cases and build relationships
• Ensure timely servicing of customer service requests

Additional Responsibilities:

1. No false commitments in the market place/ Misselling strictly not allowed
2. No cash transactions without official reciepts
3. share all relevant information with seniors promptly.
4. To understand the core of the bank's business philosophy and methodology
5. Explain terms and conditions to the customer with full transparency and clarity
6. Provide timely feedback on customers to the channels

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate

Required Competencies:

1. Customer-centric mindset and actions
2. adept at handling digital business apps and software
3. hard work and detail-orientation
4. eager to learn and grow as a banking professional
5. positive mindset, ethical and high integrity
6. Bias for Action and Urgency
7. ownership and accountability for results

Required Knowledge:

1. Knowledge of documents pertaining to vehicle sale / purchase
2. Aptitude for sales marketing - lead generating activities
3. Persistence and patience in dealing with clients
4. Target Market Knowledge - Local Area geography familiarity
5. Familiarity with Digital applications
6. Detailed data collection/recording

Required Skills:

1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
2. Relationship Management - Client-Centric Approach, respectful
3. Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive field travel/work4. Ability to handle work pressure and demanding clients

Work Environment Details: 90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler

Other details

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement

Compliance Related:

1. Aherence to Code of Conduct policy of the bank
2. Non-disclosure of confidential information about bank, clients
3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.