Relationship Officer Wheels Used

AU Small Finance Bank; Ramgarh; In loco; INR 250.000 - 600.000; Tempo pieno

Descrizione del lavoro

AU Small Finance Bank in India is seeking a field-focused Sales Executive/Officer to drive vehicle loan sourcing through direct channels. You will visit clients, collect documentation, assess profiles, and coordinate credit approvals while ensuring timely delivery and service.

The role emphasizes building and managing dealer relationships, meeting monthly targets, and adhering to compliance and anti-mis-selling guidelines.

Competenze

• Customer-facing role with focus on sales and service delivery.
• Strong communication and relationship skills for client interactions.
• Proven ability to generate and convert leads and meet targets.
• Knowledge of vehicle sale/purchase processes and documentation.

Mansioni

• Achieve assigned targets and productivity requirements monthly.
• Generate potential business leads from sourcing channels and close them.
• Assess customer profiles, visit customers, collect docs, and seek credit approvals.
• Ensure delivery of vehicle from dealers and monitor pricing integrity.
• Follow up on deferrals and post-disbursement documents promptly.
• Maintain direct sourcing from authorized dealers and empanelled channels.
• Manage relationships with dealers, associates, referrals to drive volumes.
• Ensure asset verification, handle non-starter/early-default cases, and servicing requests.

Conoscenze

Professional communication

Relationship management

Sales forecasting

Lead generation

Descrizione del lavoro

Position description:

Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• Generate potential business leads from sourcing channels, follow up and bring it to closure
• Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• Follow up and collect deferrals and post disbursement documents in a timely manner.
• Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• Ensure Asset verification and Non starter-Early default cases and build relationships
• Ensure timely servicing of customer service requests

Additional Responsibilities:

• No false commitments in the market place/ Misselling strictly not allowed
• No cash transactions without official reciepts
• share all relevant information with seniors promptly.
• To understand the core of the bank's business philosophy and methodology
• Explain terms and conditions to the customer with full transparency and clarity
• Provide timely feedback on customers to the channels

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

• Customer-centric mindset and actions
• adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge:

• Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales marketing - lead generating activities3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills:

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to extensive field travel/work4. Ability to handle work pressure and demanding clients

Work Environment Details:

90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler

Other details

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement

Compliance Related:

• Aherence to Code of Conduct policy of the bank
• Non-disclosure of confidential information about bank, clients
• Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.