Relationship Officer Wheels Used

AU Small Finance Bank; Akola District; On-site; INR 300,000 - 520,000; Full time

Job summary

AU Small Finance Bank is seeking a Sales Executive/Officer to drive field sales and customer acquisition in Maharashtra. The role involves meeting monthly targets, sourcing leads through authorized channels, and ensuring timely vehicle delivery with proper documentation.

You will visit customers, assess profiles, and coordinate with credit teams while maintaining high integrity and compliant practices. Travel-heavy, with 90% field work and 10% office support.

Qualifications

• Customer-centric mindset with a focus on client needs and outcomes.
• Strong communication skills, both verbal and written, in regional language.
• Hands-on field sales experience or exposure in customer-facing roles.
• Demonstrated ownership and accountability for results in a target-driven environment.

Responsibilities

• Achieve assigned targets and productivity requirements on a monthly basis.
• Generate potential business leads from sourcing channels and close deals.
• Assess customer profile, visit customer sites, collect documents, and refer to credit for approval.
• Ensure timely physical delivery of vehicles from dealers and prevent mispricing.

Skills

Customer-centric mindset

Communication skills

Field sales

Ownership and accountability

Eager to learn

Job description

Position description:

Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities:

• Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis
• Generate potential business leads from sourcing channels, follow up and bring it to closure
• Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval
• Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
• Follow up and collect deferrals and post disbursement documents in a timely manner.
• Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
• Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels.
• Ensure Asset verification and Non starter-Early default cases and build relationships
• Ensure timely servicing of customer service requests

Additional Responsibilities:

• No false commitments in the market place/ Misselling strictly not allowed
• No cash transactions without official reciepts
• share all relevant information with seniors promptly.
• To understand the core of the bank's business philosophy and methodology
• Explain terms and conditions to the customer with full transparency and clarity
• Provide timely feedback on customers to the channels

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

• Customer-centric mindset and actions
• adept at handling digital business apps and software3. hard work and detail-orientation4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity6. Bias for Action and Urgency7. ownership and accountability for results

Required Knowledge:

• Knowledge of documents pertaining to vehicle sale / purchase2. Aptitude for sales marketing - lead generating activities3. Persistence and patience in dealing with clients 4. Target Market Knowledge - Local Area geography familiarity5. Familiarity with Digital applications6. Detailed data collection/recording

Required Skills:

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to extensive field travel/work4. Ability to handle work pressure and demanding clients

Work Environment Details:

90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler

Other details

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement

Compliance Related:

• Aherence to Code of Conduct policy of the bank
• Non-disclosure of confidential information about bank, clients
• Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.