Relationship Officer - Insurance

SkillLabs; Madikeri; On-site; INR 500,000 - 800,000; Full time

Job summary

SkillLabs invites applications for a role focused on client acquisition, relationship management, and sales in the insurance domain. You will identify new customers through field visits and referrals, while nurturing existing clients for ongoing engagement and renewals.

You will assess customer needs and recommend life, health, or general insurance products, aiming to meet monthly and quarterly targets and present clear product comparisons.

Qualifications

• Experience in client acquisition and relationship management.
• Ability to identify customer needs and present suitable insurance products.
• Track record of achieving sales targets and renewing policies.

Responsibilities

• Acquire and manage clients through field visits, referrals, and leads.
• Build strong relationships with existing clients for long-term engagement.
• Conduct regular follow-ups for new business opportunities.
• Present product features and comparisons clearly and professionally.
• Upsell and cross-sell relevant insurance solutions.
• Assist customers with policy issuance, premium payments, claims, and renewals.
• Ensure timely renewal reminders and reduce lapse rates.
• Maintain and document customer interactions and sales activities.
• Adhere to IRDAI regulations and company policies.

Skills

Communication

Interpersonal skills

Customer focus

Sales negotiation

Target driven

Problem solving

Relationship building

Documentation/compliance

Job description

Key Responsibilities

• Client Acquisition & Relationship Management
• Identify and acquire new customers through field visits, referrals, and company-generated leads.
• Build and maintain strong relationships with existing clients to ensure long-term engagement.
• Conduct regular follow-ups with customers for new business opportunities.
• Sales & Business Development
• Understand customer requirements and recommend appropriate life, health, or general insurance products.
• Achieve monthly/quarterly sales targets for new policies and renewals.
• Present product features, benefits, and comparisons to customers clearly and professionally.
• Upsell and cross-sell relevant insurance solutions.
• Customer Service & Retention
• Assist customers with queries related to policy issuance, premium payments, claims, and renewals.
• Ensure timely renewal reminders and reduce policy lapse rates.
• Coordinate with internal teams to resolve customer issues promptly.
• Documentation & Compliance
• Ensure accurate completion of proposal forms, KYC documents, and compliance requirements.
• Maintain updated records of customer interactions and sales activities.
• Adhere to regulatory guidelines prescribed by IRDAI and company policies.
• Market Intelligence
• Stay updated on competitor offerings, industry trends, and product updates.
• Provide feedback to management regarding customer needs and market opportunities.

Key Skills & Competencies

• Strong communication and interpersonal skills
• Customer-centric approach
• Sales and negotiation abilities
• Basic understanding of insurance products (life, health, general)
• Ability to meet targets and work under pressure
• Problem-solving and relationship-building skills
• Knowledge of documentation & compliance requirements