Relationship Officer - Digital Banking Sales

Kotak Mahindra Bank; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Relationship Officer for Kotak 811 Digital Sales in Gurgaon. This field-based role focuses on acquiring new Savings and Current Accounts and driving cross-sell of LI, GI, SIP, PL, and FD products.

You will operate across assigned geographies, build strong customer relationships, and ensure adherence to internal processes and service standards to achieve targets.

Qualifications

• Experience in field-based customer acquisition.
• Strong ability to build and manage customer relationships.
• Proven track record in achieving sales targets.

Responsibilities

• 100% field-based acquisition for Savings and Current Accounts via canopy, umbrella, cold calls, referrals and open market sourcing.
• Drive cross-selling of LI, GI, SIP, PL, and FD products.
• Operate within mapped geographic areas to meet acquisition and cross-sell targets.
• Build and maintain relationships to enhance engagement and product penetration.
• Ensure compliance with internal processes and service standards.

Skills

Field sales

Negotiation

Relationship building

Cold calling

Cross-selling

Job description

Relationship Officer-811_Digital Banking Kotak 811-Sales_Gurgaon

As a Relationship Officer for Kotak 811 Digital Sales, you will be responsible for acquiring new customers through open market activities and driving sales of financial products. This is a high-energy, field-based role focused on building relationships, achieving sales targets, and expanding the bank’s digital footprint.

Conduct 100% field-based customer acquisition for Savings and Current Accounts through:

• Canopy and Umbrella activities
• Cold calling
• Referrals and open market sourcing

Drive cross-selling of financial products such as:

• Life Insurance (LI)
• General Insurance (GI)
• Systematic Investment Plans (SIP)
• Personal Loans (PL)
• Fixed Deposits (FD)

Work within assigned geographical areas (mapped by pin code) to meet acquisition and cross-sell targets.

Build and maintain strong relationships with existing customers to enhance engagement and product penetration.

Ensure compliance with internal processes and customer service standards.

Experience Level Mid Level