Relationship Officer-811_Digital Banking Kotak 811-Sales_Thiruvananthapuram

Kotak Mahindra Bank; Thiruvananthapuram; On-site; INR 300,000 - 600,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Relationship Officer for Kotak 811 Digital Sales to drive field-based customer acquisition and cross-sell financial products. You will operate in assigned pin-code areas, build lasting customer relationships, and ensure service standards while meeting sales targets.

The role emphasizes high energy field work, client interactions, and expanding the bank’s digital footprint through proactive outreach and referrals.

Qualifications

• Experience in field sales or direct customer acquisition.
• Proven ability to meet or exceed sales targets.
• Strong communication and interpersonal skills.

Responsibilities

• Acquire new savings and current account customers through field-based activities.
• Drive cross-selling of financial products such as LI, GI, SIP, PL, and FD.
• Work within assigned pin-code based geographies to meet targets.
• Build and maintain strong relationships with existing customers to enhance engagement.
• Ensure compliance with internal processes and customer service standards.

Skills

Sales

Customer relationships

Field sales

Cross-selling

Communication

Job description

Job Description:

As a Relationship Officer for Kotak 811 Digital Sales, you will be responsible for acquiring new customers through open market activities and driving sales of financial products. This is a high-energy, field-based role focused on building relationships, achieving sales targets, and expanding the bank’s digital footprint.

Responsibilities

• Conduct 100% field-based customer acquisition for Savings and Current Accounts through:
  • Canopy and Umbrella activities
  • Cold calling
  • Referrals and open market sourcing
• Drive cross-selling of financial products such as:
  • Life Insurance (LI)
  • General Insurance (GI)
  • Systematic Investment Plans (SIP)
  • Personal Loans (PL)
  • Fixed Deposits (FD)
• Work within assigned geographical areas (mapped by pin code) to meet acquisition and cross-sell targets.
• Build and maintain strong relationships with existing customers to enhance engagement and product penetration.
• Ensure compliance with internal processes and customer service standards.