Relationship Manager - Used Tractor

IDFC FIRST Bank; Sultanpur; On-site; INR 400,000 - 560,000; Full time

Job summary

IDFC FIRST Bank in Sultanpur is hiring a Relationship Manager for Used Tractor loans. You will acquire customers, perform credit assessments, and deliver end-to-end financial solutions.

You will engage existing customers on repayments and product offers, while empaneling dealers and channel partners to expand the network. You will coordinate with Credit and Operations, conduct product trainings, and drive growth through promotions and cross-sell opportunities, ensuring service quality and

Qualifications

• Graduate degree required.
• 2+ years in tractor loan or similar lending.

Responsibilities

• Acquire Used tractor customers by credit assessment and end-to-end financial solutions.
• Maintain engagement with existing customers with repayments and product updates.
• Empanel dealers and channel partners in the market.
• Generate leads through dealer management, referrals, promotions and customer interactions.
• Coordinate with credit and operations for loan processing and disbursement.
• Conduct product trainings for internal teams on guidelines.
• Resolve customer queries and ensure satisfaction.
• Monitor channel performance and portfolio health.
• Plan promotions to drive business growth.

Skills

Relationship mgmt

Loan processing

Customer service

Dealers network

Education

Graduate degree

Job description

Job Requirements Role/Job Title: Used Tractor-Relationship Manager

Job Requirements Role/Job Title: Used Tractor-Relationship Manager Business Unit: Tractor

Job Purpose

The Relationship Manager Tractor Loan is responsible for acquiring and managing customers seeking tractor loans, while ensuring high-quality service and portfolio health. The role involves close collaboration with product, Credit and operations to drive customer acquisition, deepen relationships, and deliver tailored financial solutions

Roles & Responsibilities

• 'Primary Responsibilities Acquire Used tractor customers of tractor loans by conducting credit assessments and offering end-to-end financial solutions
• Maintain strong engagement with existing customers through regular communication, including updates on repayments and product offerings
• Empanel new dealers and channel partners in the market
• Generate new leads of new and used tractor business through dealer managements, referrals, promotional activities, and customer interactionsCoordinate with credit and operations teams for smooth loan processing and disbursement.
• Conduct product training sessions for internal team members to ensure alignment with product guidelines
• Proactively resolve customer queries and ensure high levels of satisfaction
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network
• Plan and execute sales promotions and marketing initiatives to drive business growth. Secondary Responsibilities-Collaborate with other business verticals to identify cross-sell opportunities
• Gather feedback from customers and channels to refine and improve growth strategies

Secondary Responsibilities

• 'Support collection and recovery initiatives when required.
• Participate in local marketing activities, dealer meets, and promotional campaigns.
• Ensure adherence to internal process, policy, and regulatory compliance.

Qualifications

• Graduate - Yes

Experience

• Minimum Number of Years - Minimum 2 Years experience in Tractor Loan/Farm equipment or Loan product with NBFC and Bank