Relationship Manager-Tractor Loan

IDFC FIRST Bank; Ghaziabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank is looking for a Relationship Manager for Tractor Loans in Ghaziabad, Uttar Pradesh. The role involves acquiring and managing customers for tractor loans, maintaining relationships, and collaborating with teams to ensure high-quality service. Candidates should be graduates with at least 3 years of experience in branch banking, preferably in rural lending or tractor finance. Strong communication and relationship management skills are essential. The bank offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 3 years of relevant experience in branch banking, preferably in rural lending or tractor finance.
• Strong understanding of tractor loan products and rural customer needs.

Responsibilities

• Acquire new customers for tractor loans by conducting credit assessments.
• Maintain engagement with existing customers through regular communication.
• Empanel new dealers and DSAs in the market.
• Generate leads for dealership business through referrals and promotional activities.
• Conduct policy training for internal team members.
• Proactively resolve customer queries.
• Monitor channel performance to ensure quality sourcing.
• Analyse competitor products for growth strategies.
• Recommend process improvements for service efficiency.
• Plan and execute sales promotions to drive business growth.

Skills

Customer acquisition

Relationship management

Communication skills

Analytical mindset

Leadership skills

Integrity and compliance

Strategic thinking

Education

Graduate in any discipline

Job description

Job Requirements

About the Role

The Relationship Manager – Tractor Loan is responsible for acquiring and managing customers seeking tractor loans while ensuring high-quality service and portfolio health. The role involves close collaboration with product, operations, and dealership teams to drive customer acquisition, deepen relationships, and deliver tailored financial solutions. The incumbent will also manage dealership business clients and contribute to the overall objectives of the branch banking channel.

Key Responsibilities

Primary Responsibilities

• Acquire new customers for tractor loans by conducting credit assessments and offering end-to-end financial solutions.
• Maintain strong engagement with existing customers through regular communication, including updates on interest rates and product offerings.
• Empanel new dealers, DSAs (Direct Selling Agents), and DSTs (Direct Sales Teams) in the market.
• Generate new leads for dealership business through referrals, promotional activities, and customer interactions.
• Conduct policy training sessions for internal team members to ensure alignment with product guidelines.
• Proactively resolve customer queries and ensure high levels of satisfaction.
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network.
• Plan and execute sales promotions and marketing initiatives to drive business growth.

Secondary Responsibilities

• Collaborate with other business verticals to identify cross-sell opportunities.
• Gather feedback from customers and channels to refine and improve growth strategies.

What We Are Looking For

Education

• Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE).

Experience

• 3 years of relevant experience in branch banking, preferably in rural lending or tractor finance.

Skills and Attributes

• Strong understanding of tractor loan products and rural customer needs.
• Proven ability in customer acquisition and dealership relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to assess market trends and competitor strategies.
• Experience in managing sales channels and dealer networks.
• Leadership skills with the ability to mentor and support team members.
• High level of integrity and compliance orientation.
• Strategic thinking and execution capability.