Relationship Manager - Field Sales -Chandigarh

Tradeindia; Chandigarh; On-site; INR 500,000 - 900,000; Full time

Job summary

Tradeindia in India is seeking a Client Servicing & Relationship Manager to nurture key accounts and drive retention. You will lead regular touchpoints, understand client goals, propose tailored solutions, and coordinate with product and support teams to ensure high satisfaction and renewals.

The role emphasizes upselling, cross-selling, and providing ROI insights to clients, while maintaining precise CRM records and reporting on account health.

Qualifications

• Strong client servicing and relationship management experience.
• Excellent communication and negotiation skills.
• Proven ability in key account management and client retention.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure satisfaction.
• Understand client goals and suggest relevant solutions to achieve results.
• Share updates and new features to keep clients informed and engaged.
• Drive timely renewals and minimize client churn.
• Maintain CRM records of interactions, renewals and account activity.

Skills

Good communication

Negotiation

Key account management

Job description

Role & responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

• Good Communication
• Negotiation skills
• Key account management skills

Client Servicing, retention and renewals