Relationship Manager - Micro LAP/Micro Mortgage Loan - Surat

BFSI connect; Surat; On-site; INR 201,000 - 335,000; Full time

Job summary

BFSI connect in Surat is seeking a Relationship Manager – Micro LAP to drive business through open market and DSA channels. The ideal candidate will have proven experience in sourcing, client servicing, and portfolio management within the Micro LAP space.

The role requires sourcing new LAP customers, managing client relationships, coordinating with Credit & Ops, and monitoring repayments while staying informed about market movements.

Qualifications

• Stability in current/past roles – frequent job changes will not be considered
• No career gaps (unless due to valid medical or family emergencies)
• Field experience in LAP/Micro LAP – at least 6 months
• Candidates with Corporate DSA background are not preferred
• Professional and client-facing personality suitable for relationship-based sales roles

Responsibilities

• Acquire LAP/Micro LAP customers through open market and approved DSA channels within the assigned geography.
• Build and maintain strong relationships with clients to ensure repeat business and referrals.
• Collect and verify customer documents, ensure file completeness, and coordinate with Credit & Ops for timely approvals and disbursement.
• Monitor disbursed cases to ensure timely EMI payments, flag early delinquencies, and support collection efforts if required.
• Stay updated with competitor products, schemes, and market movements; share actionable insights with the team.
• Meet or exceed monthly sales and revenue targets as per assigned goals.
• Act as a single point of contact for client issues; ensure quick turnaround and excellent service experience.

Skills

LAP

Micro LAP

Client Handling

DSA Sourcing

Credit Coordination

Market Intelligence

Sales Communication

Negotiation

Documentation

Delinquency Awareness

Job description

Relationship Manager – Micro LAP to drive business through open market and DSA channels. The ideal candidate will have proven experience in sourcing, client servicing, and portfolio management within the Micro LAP space. Strong communication, stable work history, and DSA handling expertise are key to success in this role.

• Locations : Surat
• Experience : 1
• Listing Date : 11-07-2025
• Skills Required : LAP | Micro LAP | Client Handling | DSA Sourcing | Credit Coordination | Market Intelligence | Sales Communication | Negotiation | Documentation | Delinquency Awareness
• Pay Details : Up to 30k/Month (considerable hike depending on current salary and stability)
• Must Have :

  • Stability in current/past roles – frequent job changes will not be considered

  • No career gaps (unless due to valid medical or family emergencies)

  • Field experience in LAP/Micro LAP is mandatory (at least 6 months)

  • Candidates with Corporate DSA background are not preferred

  • Professional and client-facing personality suitable for relationship-based sales roles

Key Responsibilities

Sourcing New Business
Acquire LAP/Micro LAP customers through open market and approved DSA channels within the assigned geography.

Client Relationship Management
Build and maintain strong relationships with clients to ensure repeat business and referrals.

Credit & Documentation Coordination
Collect and verify customer documents, ensure file completeness, and coordinate with Credit & Ops for timely approvals and disbursement.

Portfolio Quality
Monitor disbursed cases to ensure timely EMI payments, flag early delinquencies, and support collection efforts if required.

Market Intelligence
Stay updated with competitor products, schemes, and market movements; share actionable insights with the team.

Sales Target Achievement
Meet or exceed monthly sales and revenue targets as per assigned goals.

Customer Query Resolution
Act as a single point of contact for client issues; ensure quick turnaround and excellent service experience.