Relationship Manager - GL North

Bajaj Finserv Limited; Farrukhabad; Vor Ort; INR 167.000 - 301.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited in India seeks a Field Operations Executive to drive village surveys, new customer acquisition, CGT activities, house verification and income assessment for quality sourcing.

You will maintain healthy borrower relationships, coordinate with branch teams for approvals and ensure timely disbursements, while managing a portfolio of 450–500 customers and ensuring collections as per the center meeting schedule.

Aufgaben

• Conduct village surveys and prospect new customers for JLG product offerings.
• Source new customers in allocated locations and form JLG groups.
• Collect information and validate documents on LOS; complete sourcing data entry.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements.
• Plan center meetings with 100% borrower participation and resolve queries.
• Ensure collections as per schedule; manage 450–500 borrower portfolio.
• Maintain compliance with SOPs and code of conduct.

Jobbeschreibung

Job Summary

Job Purpose: Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on the ground in the location.

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers.
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process.
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain centre meeting discipline, follow SOPs and code of conduct.

Major Challenges

• Quality sourcing and achieving targets as defined.
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers.
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio.