Relationship Manager - JLG

IDFC FIRST Bank; Surat; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is looking for a Branch Manager for the Micro Business Loan division in Surat, India. This role requires scaling up the business through effective customer service and collaboration with the Retail team. Key responsibilities include team planning, recruitment, meeting disbursement targets, and managing portfolio performance. Candidates should possess at least 2 years of relevant experience and a bachelor's degree in a relevant field, with an MBA preferred. A strong focus on customer satisfaction and team productivity is essential.

Qualifications

• 2+ years of relevant experience in a banking or financial services role.
• Experience with micro business loans and sales management.

Responsibilities

• Target and Manpower planning for the branch.
• Ensure recruitment and training of manpower.
• Responsible for meeting disbursement targets.
• Identify business clusters and execute strategies.
• Track and improve Manpower Productivity.
• Monitor and mentor the branch team.
• Manage product mix and branch profitability.
• Ensure compliance with internal and external audits.

Skills

Sales Management

Team Leadership

Financial Analysis

Customer Relationship Management

Market Research

Education

Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management

MBA, PGDM

Job description

Job Requirements

Role/ Job Title: Branch Manager-Micro Business Loan

Function/ Department: Micro Business Loans

The role entails scaling up the business for the Micro Business Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.

Roles & Responsibilities

• Target and Manpower planning for the branch.
• Ensure recruitment and training of manpower – Sales Manager/Branch sales manager & branch credit and collection manager and feet on street.
• Will be responsible for meeting disbursements targets month on month.
• Identifying business clusters with high potential and execute penetration strategies.
• Tracking and improving Manpower Productivity at all levels.
• Monitoring and mentoring the branch team.
• Keeping a regular track of competition and reporting new products / market developments to upstream.
• Managing product mix and branch profitability.
• Managing the bucket collection and overall portfolio management.
• Managing internal and external audit compliance.

Education Qualification

Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.

Post-graduation: MBA, PGDM

Experience

2+ years of relevant experience