Relationship Manager - HNI - Branch Banking

SkillLabs; Gwalior District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

SkillLabs is seeking an experienced Relationship Manager to onboard HNI clients into the HNW program and enhance profitability by growing portfolio size and cross-selling appropriate products. You will be the single point of contact for financial needs, while maintaining strong regulatory compliance and superior service.

Responsibilities include acquiring new HNW relationships, liaising with branch staff, frequent client interactions, and driving revenue targets.

Qualifications

• Proven ability to manage high-net-worth relationships.
• Strong cross-selling and portfolio growth understanding.
• Excellent communication and rapport-building skills.
• Knowledge of banking products and processes.
• Awareness of regulatory requirements (KYC/AML).
• Experience in portfolio management is a plus.

Responsibilities

• Onboard HNI customers into the HNW program and provide superior experiences to grow relationship profitability.
• Acquire new HNW relationships and maintain ongoing contact for wallet-share expansion.
• Be the single point of contact for the customer’s financial needs and services.
• Liaise with branch staff to identify eligible HNW customers and opportunities.
• Cross-sell relevant products and services to the HNW portfolio.
• Meet MTD and YTD revenue targets while maintaining portfolio quality and compliance.

Job description

Roles And Responsibilities

Job Purpose

• Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for
• Acquiring new Bank's HNW relationships.
• To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

(HNW Portfolio Management - Acquiring, Enhancing, Deepening and Retention)

• Liaising with branch staff to flag eligible customers form HNW portfolio
• Acquire new customers who meet product criteria
• Regular interaction with the customer to build rapport to understand and update the profile.
• Enhance the Overall value/book size of the portfolio
• Maintain the overall quality / hygiene parameters of the portfolio
• Cross selling products of the bank based on the customer need
• Joint calls being done along with Supervisor as per defined process
• Advisory services to be offered based on the requirement
• Achieving MTD and YTD Revenue Targets
• Attrition control of customers

Operations, Marketing & Processes

• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Ensure KYC / AML norms are adhered to at all points of time
• Ensure that norms are adhered to for individuals workstation

Increase In Wallet Share

• Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the HNW Customer
• Sales to family members and associates (all network)
• Ensure that optimal levels of Income generating is reached
• Product Penetration & contribution towards focused product

Customer Service

• Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
• Customer is informed about any regulatory or process change. Keep the customer updated on program features.
• Ensure timely customer communication on requests and concerns raised.
• Proactive complaint management through feedback from customers.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Ensure smooth transition of handover/takeover of the portfolio

Key Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Good Communication skills
• Knowledge of Competition & Current trends in financial Industry.
• IRDA Certification
• NCFM Certification (Optional)
• Exposure to Portfolio Management segment