Relationship Manager - GL North

Bajaj Finance; Tamil Nadu; Sur place; INR 240 000 - 420 000; Plein temps

Résumé du poste

Bajaj Finserv Limited seeks a field position responsible for village surveys, new customer acquisition, CGT, house verification and income assessment, and ensuring quality sourcing and recoveries. Maintain strong ground relationships in Tamil Nadu.

Responsibilities include organizing center meetings, driving loan disbursements with required approvals, and ensuring 100% participation and compliance. Portfolio management targets are 450–500 borrowers with ongoing monitoring and reporting.

Responsabilités

• Conduct village surveys and prospecting in selected villages, explaining BFL MFI JLG products.
• Source new customers, form JLG groups and promote financial literacy among borrowers.
• Collect information for sourcing, data entry/upload, and validate documents on LOS per SOP.
• Coordinate with Branch Manager for approvals and Credit Ops for disbursements.
• Plan center meetings, ensure 100% participation, resolve queries and promote top ups/cross-sell.
• Ensure collections on scheduled days and 100% recovery deposition per SOP.
• Carry out end use monitoring of loans as per process.
• Maintain healthy relationships with borrowers and ensure SOP compliance.
• Create daily task reports and submit to Branch Manager.
• Ensure recovery disposition reconciliation as per schedule.
• Maintain centre meeting discipline and code of conduct.

Description du poste

Job Summary

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio