Relationship Manager - GL North

Bajaj Finserv Limited; Raisinghnagar; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bajaj Finserv Limited is seeking a Field Operations Executive to conduct village surveys, prospect for new customers, form JLG groups, and promote microfinance products. You will collect loan application data, verify documents, coordinate with branch teams for disbursement, and maintain strong borrower relationships on the ground in designated locations.

You will plan center meetings, drive loan recoveries as per the SOP, monitor end-use of funds, and ensure 100% compliance with branch operating

Responsibilities

• Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to attendees.
• Source new customers in allocated locations; form JLG groups and promote financial literacy.
• Collect information for sourcing, data entry/upload and document validation on LOS; follow SOP.
• Coordinate with Branch Manager and Credit Ops for approvals and disbursements as per process.
• Plan center meetings; ensure 100% borrower participation; manage a portfolio of 450-500 customers.
• Ensure collections per scheduled center days and 100% recovery deposition as per SOP.
• Carry out end-use monitoring of loans as per process.
• Maintain healthy relationships with borrowers; ensure SOP compliance and good conduct.
• Create daily task reports and submit to Branch Manager.
• Ensure recovery disposition reconciliation with Credit and Ops Officer; adhere to matrix timing.
• Maintain center meeting discipline and SOP/code of conduct

Job description

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
  
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
  
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
  
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
  
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers
  
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
  
• Carry out end use monitoring of loans as per the process
  
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
  
• Create a daily report of tasks planned and executed and submit to Branch Manager.
  
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
  
• Ensuring critical parameters like lead to login are executed as per matrix .
  
• Maintain centre meeting discipline, follow SOPs and code of conduct

Major Challenges

• Quality sourcing and achieving targets as defined
  
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
  
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio