Senior Relationship Manager - GL North

Bajaj Finance; Nokha; Presencial; INR 180.000 - 300.000; Tempo integral

Resumo da vaga

Bajaj Finserv Limited in Rajasthan is seeking a field officer to conduct village surveys, source new customers, and manage loan portfolios. You will verify income, ensure quality sourcing, and drive collections while maintaining healthy customer relationships on ground.

Responsibilities include coordinating with branch teams, conducting center meetings, and promoting financial literacy among borrowers. Maintain SOP compliance and data accuracy in LOS.

Qualificações

• Ability to conduct village surveys and prospecting.
• Ability to source customers and form JLG groups.
• Ability to collect information and upload data in LOS as per SOP.

Responsabilidades

• Conduct village surveys and prospecting, explain product offerings.
• Source new customers, form JLG groups and promote financial literacy.
• Coordinate with branch teams for disbursement as per process.
• Plan and conduct center meetings with 100% borrower participation.
• Ensure collections and recoveries as per SOP and maintain relationships.

Conhecimentos

Village surveys

Customer sourcing

Collections

Data entry

Ferramentas

LOS system

Descrição da vaga

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
• Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 - 500 customers.
• Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process.
• Maintain healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain centre meeting discipline, follow SOPs and code of conduct.

Major Challenges

• Quality sourcing and achieving targets as defined.
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers.
• Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio.