Relationship Manager-COMMERCIAL VEHICLE-Marketing Branches Operations

Kotak Mahindra Bank; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Relationship Manager to oversee customer relationships in the Commercial Vehicle segment, focusing on service delivery and sales. The role emphasizes handling service requests, educating clients on products, and driving cross-selling and referrals to grow the bank's asset base.

The candidate should bring banking or financial services experience with a strong track record in customer engagement and achieving sales targets in a competitive market.

Qualifications

• Experience in financial services or banking
• Strong customer engagement and sales performance
• Proven ability to meet sales targets for bank and investment products

Responsibilities

• Handle customer service tasks such as account opening, DMAT services, and grievance resolution.
• Educate customers on product features and assist with service requests like cheque book issuance.
• Achieve sales targets for bank and investment products through cross-selling and referrals.
• Enhance customer value by offering relevant financial solutions beyond their stated needs.
• Support relationship managers handling HNI clients and ensure low attrition rates.
• Acquire new customers through referrals and deliver high-quality service.

Job description

Job Description

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in financial services or banking, with a strong focus on customer engagement and sales performance.

Responsibilities

Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Acquire new customers through referrals and deliver high-quality service.