Relationship Manager - Business Banking - Affluent_AFFLUENT_0411_2867_1082764

Kotak Mahindra Bank; Surat; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Kotak Mahindra Bank is seeking an experienced HNI Relationship Manager in Surat to grow priority client portfolios and drive revenue through tailored solutions.

You will manage high-value relationships, conduct regular portfolio reviews, and coordinate across liabilities, assets and fees while ensuring top-quality service and compliance with bank policies. 7–8 years of relevant experience preferred.

Qualifications

• Aptitude to deliver high quality customer service by using organization & interpersonal skills.
• NISM/IRDA/AMFI if any can be strongly preferred.
• Fluent in communication skills, presentable and a quick grasping power.
• Decision making skills with good sense of ownership-understanding the client requirements
• Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.
• Banking/NBFC will be preferred with good portfolio management.
• Experience: minimum 7-8 years of experience in relationship and portfolio management.
• Graduation Qualification in any stream/ MBA preferred

Responsibilities

• Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
• Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
• Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
• Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
• Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
• Resolves client queries for the managed book within the specified TAT
• Ensures high levels of customer service orientation and application of bank policy
• Informs customers of new products or product enhancements to further expand the banking relationship
• Plans and conducts special sales initiatives and events for prospective and existing clients
• Makes and maintains complete relationship record for assigned customer accounts
• Endure adherence to all bank and regulatory Processes at all times.

Skills

Customer service

Relationship management

Portfolio handling

Interpersonal skills

Communication skills

Ownership & decision making

Client engagement

Education

Graduation in any stream

MBA preferred

Job description

Job Description:

Responsibilities:

1. Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
2. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
3. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
4. Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
5. Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
6. Resolves client queries for the managed book within the specified TAT
7. Ensures high levels of customer service orientation and application of bank policy
8. Informs customers of new products or product enhancements to further expand the banking relationship
9. Plans and conducts special sales initiatives and events for prospective and existing clients
10. Maintains complete relationship record for assigned customer accounts
11. Endure adherence to all bank and regulatory Processes at all times.

Job Requirement:

1. Aptitude to deliver high quality customer service by using organization & interpersonal skills.
2. NISM/IRDA/AMFI if any can be strongly preferred.
3. Fluent in communication skills, presentable and a quick grasping power.
4. Decision making skills with good sense of ownership-understanding the client requirements
5. Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.
6. Banking/NBFC will be preferred with good portfolio management.
7. Experience: minimum 7-8 years of experience in relationship and portfolio management.
8. Graduation Qualification in any stream/ MBA preferred

Requirements: