Relationship Manager - Affluent_AFFLUENT_0411_0841_1016265

Kotak Mahindra Bank; Vadodara; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Kotak Mahindra Bank in Vadodara seeks an experienced Relationship Manager for HNI clients. You will develop high-net-worth relationships, profile clients, and offer tailored Kotak products and solutions to grow assets and fees.

You will conduct regular portfolio reviews, maintain strong client engagement through calls and meetings, and ensure compliant service delivery aligned with bank policies.

Qualifications

• Experience: 7-8 years in relationship and portfolio management.
• MBA preferred; graduation in any stream is acceptable.
• NISM/IRDA/AMFI preferred; strong client handling skills required.

Responsibilities

• Acquire and expand HNI client relationships through strategic sales planning.
• Profile clients to match needs with Kotak Group products and solutions.
• Drive business across liabilities, assets and fees to increase wallet share.
• Conduct regular portfolio reviews and present investment options aligned to goals.
• Maintain regular client contact through weekly/monthly calls and meetings.
• Resolve client queries within defined turnaround times and ensure service quality.
• Collaborate with internal teams to ensure seamless onboarding and servicing.
• Plan and participate in client events and cross-sell opportunities while adhering to policy.

Skills

Customer service

Communication skills

Decision making

Portfolio management

Relationship management

Banking knowledge

Interpersonal skills

Ownership

Education

MBA preferred

Graduation in any stream

Job description

Job Description:

Responsibilities:

1. Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
2. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
3. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
4. Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
5. Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
6. Resolves client queries for the managed book within the specified TAT
7. Ensures high levels of customer service orientation and application of bank policy
8. Informs customers of new products or product enhancements to further expand the banking relationship
9. Plans and conducts special sales initiatives and events for prospective and existing clients
10. Maintains complete relationship record for assigned customer accounts
11. Endure adherence to all bank and regulatory Processes at all times.

Job Requirement:

1. Aptitude to deliver high quality customer service by using organization & interpersonal skills.
2. NISM/IRDA/AMFI if any can be strongly preferred.
3. Fluent in communication skills, presentable and a quick grasping power.
4. Decision making skills with good sense of ownership-understanding the client requirements
5. Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.
6. Banking/NBFC will be preferred with good portfolio management.
7. Experience: minimum 7-8 years of experience in relationship and portfolio management.
8. Graduation Qualification in any stream/ MBA preferred

Responsibilities

Acquire new HNI clients and expand existing relationships through strategic sales planning and execution. Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions. Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue. Perform regular portfolio reviews and present investment options aligned with client goals. Maintain consistent client engagement through weekly/monthly calls and meetings. Resolve client queries within defined turnaround times to ensure satisfaction and loyalty. Collaborate with internal teams to ensure seamless service delivery and client onboarding. Organize and participate in special sales initiatives, client events, and engagement activities. Ensure strict adherence to bank policies and regulatory guidelines in all client interactions. Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.

Requirements: