Affluent Relationship Manager Business Banking

Kotak Mahindra Bank; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Kotak Mahindra Bank is seeking a seasoned HNI Relationship Manager in Mumbai to manage priorities for high net worth clients. You will profile client needs, align opportunities with Kotak products, and drive growth across liabilities, assets, and fees.

The role requires strong service, ownership, and adherence to bank policies. Responsibilities include portfolio reviews, regular client contacts, and planning targeted sales initiatives to expand the banking relationship.

Qualifications

• Strong client relationship management skills and a track record with HNI customers.
• Adequate portfolio handling experience with high net worth clients.
• Excellent communication and ownership of client requirements.
• Decision making with a client-centric approach.

Responsibilities

• Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
• Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
• Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
• Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
• Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
• Resolves client queries for the managed book within the specified TAT
• Ensures high levels of customer service orientation and application of bank policy
• Informs customers of new products or product enhancements to further expand the banking relationship
• Plans and conducts special sales initiatives and events for prospective and existing clients
• Maintains complete relationship record for assigned customer accounts
• Endure adherence to all bank and regulatory Processes at all times.

Skills

Relationship management

Portfolio management

Communication

Decision making

Education

Graduation

MBA

NISM/IRDA/AMFI (preferred)

Job description

Job Role

• Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
• Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
• Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
• Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
• Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
• Resolves client queries for the managed book within the specified TAT
• Ensures high levels of customer service orientation and application of bank policy
• Informs customers of new products or product enhancements to further expand the banking relationship
• Plans and conducts special sales initiatives and events for prospective and existing clients
• Maintains complete relationship record for assigned customer accounts
• Endure adherence to all bank and regulatory Processes at all times.

Job Requirement

• Aptitude to deliver high quality customer service by using organization and interpersonal skills.
• NISM/IRDA/AMFI if any can be strongly preferred.
• Fluent in communication skills, presentable and a quick grasping power.
• Decision making skills with good sense of ownership-understanding the client requirements
• Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.
• Banking/NBFC will be preferred with good portfolio management.
• Experience: minimum 7-8 years of experience in relationship and portfolio management.
• Graduation Qualification in any stream/ MBA preferred