Relationship Manager

IIFL Home Finance; Vizianagaram; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IIFL Home Finance in Vizianagaram invites applications for a Branch Sales Manager role. The incumbent will oversee branch sales operations, drive home loan growth via direct sourcing, connectors, builder tie-ups, and open-market channels, and maintain strong customer relationships.

You will lead and train a sales team, develop strategies to meet targets, monitor portfolio health, ensure compliance, and collaborate with Operations and Risk to streamline processes and enhance profitability.

Qualifications

• Proven ability to lead sales teams and manage branch-level PL.
• Strong business development, networking and influencing skills.
• Excellent interpersonal, communication and problem-solving abilities.
• High motivation, self-starter attitude and bias for action in a high-performance environment.

Responsibilities

• Manage overall branch sales operations, including business development, customer service and compliance.
• Drive home loan business growth through direct sourcing, connectors, builder tie-ups, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize value and cross-sell.
• Lead, train and motivate the sales team; recruit high-performing talent while fostering engagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes and maintain portfolio quality.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends and customer feedback; recommend strategies to enhance outcomes.
• Execute promotional campaigns and initiatives to boost customer acquisition.

Skills

Leadership

Business development

Negotiation

Communication

Problem solving

Excel/MIS

Education

Graduate degree

Tools

Excel

Sales MIS

Job description

Manage
overall branch sales operations, including business development, customer
service, and compliance.

Drive
home loan business growth through direct sourcing,connectors, builder tie-ups, and open-market
channels.

Build
and maintain strong customer and builder relationships to maximize business
value and cross-sell opportunities.

Lead,
train, and motivate the sales team; recruit high-performing talent while
fostering engagement.

Develop
and implement strategies to achieve branch sales targets.

Monitor
branch portfolio performance and implement corrective measures.

Ensure
adherence to regulatory guidelines, internal policies, and audit requirements.

Collaborate
with Operations and Risk teams to streamline loan processes, maintain portfolio
quality, and control NPAs.

Oversee
collections for acquired portfolios to ensure healthy asset quality.

Track
market trends, competitive activities, and customer feedback; recommend
strategies to enhance business outcomes.

Execute
promotional campaigns, contests, and innovative initiatives to boost customer
acquisition.

Skills Required:

• Proven ability to lead sales teams and manage branch-level PL.
• Strong business development, networking, negotiation, and influencing skills.
• Excellent interpersonal, communication, and problem-solving abilities.
• High motivation, self-starter attitude, and bias for action in a high-performance
  environment.
• Strong analytical skills to track performance and drive profitability.
• Working knowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• < 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure
  to Loans Against Property preferred.
• Prior experience in direct customer acquisition and channel sales; strong local
  market knowledge and established regional network.
• Minimum Graduate