Relationship Manager

IIFL Home Finance; Jagraon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IIFL Home Finance in India is seeking a branch sales leader to drive growth in home loan business, manage operations, and lead a high-performing sales team. The role requires strong networking and market knowledge to expand channel partnerships and customer acquisition.

The candidate will oversee portfolio quality, regulatory adherence, and delivery of sales targets while mentoring staff and coordinating with risk and operations teams. Local market insight is essential.

Qualifications

• < 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.
• Direct customer acquisition and channel sales experience; strong local market knowledge and established regional network.

Responsibilities

• Manage branch sales operations including business development, customer service, and compliance.
• Drive home loan growth through direct sourcing, connectors, builder tie-ups, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor portfolio performance and take corrective actions to maintain quality.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes and control NPAs.
• Oversee collections for acquired portfolios to ensure asset quality.
• Track market trends, competitive activities, and customer feedback; propose strategies to boost outcomes.
• Execute promotional campaigns and innovative initiatives to boost customer acquisition.

Skills

Leadership

Business development

Negotiation

Interpersonal skills

Analytical skills

Excel & MIS

Education

Graduate

Tools

Excel

Sales MIS tools

Job description

Key Responsibilities:

Manage overall branch sales operations, including business development, customer service, and compliance.

Drive home loan business growth through direct sourcing, connectors, builder tie-ups, and open-market channels.

Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.

Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.

Develop and implement strategies to achieve branch sales targets.

Monitor branch portfolio performance and implement corrective measures.

Ensure adherence to regulatory guidelines, internal policies, and audit requirements.

Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.

Oversee collections for acquired portfolios to ensure healthy asset quality.

Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.

Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills Required:

Proven ability to lead sales teams and manage branch-level PL.

Strong business development, networking, negotiation, and influencing skills.

Excellent interpersonal, communication, and problem-solving abilities.

High motivation, self-starter attitude, and bias for action in a high-performance environment.

Strong analytical skills to track performance and drive profitability.

Working knowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

< 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.

Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.

Minimum Graduate