Relationship Manager

Abacus Consultants; Surat; On-site; INR 650,000 - 900,000; Full time

Job summary

Abacus Consultants seeks a Relationship Manager for pan-India responsibilities in the sales function. The role is an individual contributor position with moderate travel, reporting to the Territory Head. Primary focus includes branch interactions, lead generation, cross-selling financial products, renewals, and servicing delinquencies as needed.

The candidate will manage CRM led activities, coordinate with branches, and ensure timely follow-ups and documentation to drive business objectives.

Qualifications

• Experience in branch coordination and CRM-based activities.

Responsibilities

• Branch Management: plan weekly branch visits and monthly meetings.
• Lead generation: generate 2 calls/2 appointments per day and manage documents.
• Cross Selling: act as one-stop shop for Express OD clients with banking products.
• Renewals: manage renewals and document collection.
• Churn management: monitor churn and discuss recovery with branches.
• Delinquency management: contact customers and coordinate with Credit Manager.
• Complaints handling: analyze and resolve customer complaints.

Skills

Relationship management

Sales

Lead generation

CRM

Customer service

Branch coordination

Tools

CRM tools

Job description

Role & responsibilities

Job Title : Relationship Manager

Reports to (job) : Territory Head

Location of role : Pan India

Job Fn : Sales

Role Type: Individual contributor

Travel Required: Moderate

*IC Individual contributor

Job Purpose

To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.

Key Responsibility Areas :

Actionable

Branch Management

1. Plan the branch visits detailing the coverage every week
2. Meeting the branches during the morning meeting - every branch once a month
3. Scoping the customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls
4. Planning the catchment area activity/scoping for lead generation/joint call
5. Ensure activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.
6. Creating excitement in branches/spot sanctions/contests/recognition program
7. Check CRM daily and review the leads/update follow up leads/with dates

8 Document branch meeting through Cogent/mails

Lead generation/logins

1. Planning the above so that it translates into 2 calls per day/2 appointments per day
2. Send the communication to the customer on documents required
3. Follow up the on the calls made for documents/arrange for pickup of documents
4. Check for completeness of documents
5. Go through the Financials/bank statements for churn/bounces/interest servicing as per product
6. KYCs

Cross Selling

1. To be the one-stop shop for each of our Express OD clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.
2. Monitor and track Leads.

Renewals

1. Work on the renewals in advance for customers who are not getting auto renewed
2. Mail to the respective customers on docs required for renewal
3. Follow up weekly twice for docs
4. Arrange for collection of documents
5. Check the documents for completeness
6. Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos as per product requirement
7. Speak to the customer for addressing issues/aberrations
8. For renewals overdue and having genuine delay put up for extensions

Churn into WC account

1. Post disbursement ensure that all business churn comes to bank account
2. If OBA waiver required/check for justification/check for churn/put up to the authority
3. If not inform the customer on closure of OBA/levy of 2% penalty

Call Memos

1. Express OD Monitoring to happen basis central triggers, customers falling in triggers and if not contacted virually to be met by RM as required frequency.

Delinquency management

1. Depending upon severity of each case - Customer Call for servicing Interest.
2. Email communication to Branch & customer
3. Personal Visit to Customer / Joint Visit with Credit Manager;
4. Rigorous follow-up

Complaints : CRM / MD / PNO / CRO

1. Analyze complaint
2. Seek resolution post discussing with Customer

Preferred candidate profile

Perks and benefits