Relationship Manager

Darwinbox Digital Solutions Pvt Ltd.; Pathanamthitta; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Darwinbox Digital Solutions Pvt Ltd. is seeking a Relationship Manager for Retail Banking to deepen existing client relationships and acquire new ones.

The role acts as the primary contact for managed clients and focuses on increasing wallet share through banking and investment products. The incumbent should have 2+ years of relevant BFSI experience, strong English communication, and a Master’s degree with relevant certifications being a plus.

Formación

• Master’s degree is preferred.
• AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage.
• Written and spoken English is essential.

Responsabilidades

• Manage banking and investments relationships to grow liabilities and investment business.
• Act as single point of contact for managed clients.
• Proactively sell consumer and commercial products to relationships.
• Deepen client relationships to increase CASA balance.
• Drive revenue through mutual funds, investments, and insurance.

Conocimientos

English communication

Educación

Master’s degree (preferred)

AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB certifications (advantage)

Descripción del empleo

Job Title Relationship Manager Functional Title RM Yes Premia

Manager Management Band Junior Management

Business Unit Retail Banking Division Retail Banking

Department Relationship Management Yes

Reporting to Branch Manager No. of Direct Reports Not Applicable

SECTION II: ROLE SUMMARY

The role holder is responsible for deepening existing client relationships or acquiring those that are new to bank. The

incumbent must act as a one point of contact for managed clients and leverage opportunities to increase overall wallet share

in accordance with the financial needs of the customer.

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Core

Responsibilities

Relationship Management :

• Manages the banking and investments relationship and is responsible for overall growth of Liabilities & Investment business from branch/retail customers
• Develops, manages, and expands customer relationships by providing service level which exceeds client expectations of most important customer segment
• Identifies current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet
• Proactively sells the full range of consumer and commercial product to current and potential Relationships
• Deepens existing relationships or acquires new customers to Increase CASA balance in allocated
• Drives higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank
• Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Face to the client and First person Responsible for service and sales satisfaction of mapped clients Investments
• Analyses financial needs of the customers and offer appropriate product with utmost transparency
• Drives revenue business to generate fee income through products like mutual funds, investments and insurance

Generating Incremental Business

Audit & Compliance

SelfManagement

Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION IV: KEY INTERACTIONS

Key Internal

Interactions Purpose of Interaction

• Channel Partners Coordinate with product and programs teams to drive channel activities and initiatives
• Other Unit RM’s Connect with Business Banking RM’s, ADM, RBDL, PSM to maximize leads and generate cross sell
• Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates
• Solicit support as required to close key job deliverables

Key External

Interactions Purpose of Interaction

Prospective YBL

Customers

• Present the organization in a professional and positive manner to generate interest and capture mindshare
• Seek to engage and identify opportunities to increase the overall wallet share

SECTION V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum

Qualifications

• Master’s degree is preferred
• AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage.
• Written and spoken English is essential

Professional

Certifications

Language Skills

EXPERIENCE

Years of

• A minimum of 2 years of relevant experience with at least 1 year in a similar role

Nature of

• Prior experience in BFSI Sector