Relationship Development Manager

Adani Transmission (ATL); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adani Transmission (ATL) seeks a seasoned CRM professional to manage NRI client relationships across global markets. You will be the primary contact for engagement, drive retention, and foster advocacy through proactive communication and targeted referrals.

Responsibilities include updating clients on project milestones, new launches, and investment opportunities, while coordinating with Sales, Marketing, and Project teams to ensure a seamless customer journey.

Qualifications

• MBA/PGDM in Marketing, Sales, CRM, or related discipline.
• Bachelor's degree in Business Administration, Commerce, Marketing, Hospitality, or related field.

Responsibilities

• Develop and maintain relationships with NRI customers across global markets.
• Act as the primary contact for customer engagement and relationship-building initiatives.
• Ensure high levels of customer satisfaction through timely responses and proactive communication.
• Engage customers via calls, emails, webinars, newsletters, and personalized interactions.
• Provide updates on project construction progress, milestones, possession timelines, and key developments.
• Strengthen relationships within the NRI community and build a robust customer advocacy network.
• Communicate upcoming project launches, investment opportunities, and special offerings to existing customers.
• Gather customer feedback to improve products, services, and communication strategies.
• Coordinate with Sales, CRM, Customer Service, Project Management, Marketing, and Digital teams.

Skills

CRM strategies

Customer success

Client servicing

Sales support

Relationship management

Education

MBA/PGDM in marketing/sales/CRM/business administration

Bachelor's in business administration/commerce/marketing/hospitality

Job description

Educational Qualification

• MBA / PGDM in Marketing, Sales, Customer Relationship Management, Business Administration, or related discipline.
• Bachelors degree in Business Administration, Commerce, Marketing, Hospitality, or a related field.

Experience

• 5-10 years of experience in Customer Relationship Management, Customer Success, Client Servicing, Sales Support, or Relationship Management.
• Experience in the Real Estate sector is highly preferred.
• Exposure to handling NRI customers, HNI/UHNI clients, or international customer segments would be advantageous.
• Proven track record in customer engagement, retention, relationship development, and referral generation.

Customer Relationship Management

• Develop and maintain strong relationships with existing NRI customers across global markets.
• Act as the primary point of contact for customer engagement and relationship-building initiatives.
• Ensure high levels of customer satisfaction through timely responses and proactive communication.

Customer Engagement & Communication

• Regularly engage with customers through calls, emails, webinars, newsletters, and personalized interactions.
• Provide periodic updates on project construction progress, milestones, possession timelines, and key developments.
• Ensure customers remain informed and connected throughout their investment journey.

NRI Community Development

• Strengthen relationships within the NRI community and build a robust customer advocacy network.
• Drive customer referral programs and encourage repeat investments.
• Identify opportunities to enhance customer loyalty and long-term engagement.

New Launch & Opportunity Communication

• Proactively communicate upcoming project launches, investment opportunities, and special offerings to existing customers.
• Organize virtual and physical engagement sessions to showcase new developments.
• Support the sales team by generating referrals and qualified business opportunities from existing customers.

Customer Feedback & Experience Management

• Gather customer insights and feedback to improve products, services, and communication strategies.
• Monitor customer concerns and coordinate with internal stakeholders for effective resolution.
• Track customer satisfaction and engagement metrics.

Stakeholder Coordination

• Collaborate with Sales, CRM, Customer Service, Project Management, Marketing, and Digital teams to ensure seamless customer communication.
• Coordinate the dissemination of project updates and customer engagement campaigns.
• Support the implementation of customer-centric initiatives across the NRI portfolio.

Reporting & Analytics

• Maintain customer engagement databases and relationship trackers.
• Prepare periodic MIS reports on customer interactions, referrals, satisfaction levels, and engagement outcomes.
• Analyze customer behavior and engagement trends to recommend improvement initiatives.