Relationship Associate

Axis Max Life; Madurai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Axis Max Life is looking for a dedicated Relationship Manager in Madurai to build and maintain strong client relationships in the insurance sector. This role emphasizes customer satisfaction and includes responsibilities such as handling queries, upselling products, and documenting client interactions.

The ideal candidate must demonstrate excellent communication skills, the ability to work in a team, and a proactive approach to client relationship management.

Qualifications

• Strong ability to build and maintain client relationships.
• Excellent skills in handling customer service inquiries.
• Proficient in cross-selling and upselling insurance products.

Responsibilities

• Build and maintain strong relationships with clients.
• Assist customers with account-related queries.
• Identify and act on opportunities to increase sales.

Skills

Client relationship management

Communication skills

Problem-solving abilities

Job description

Job Description

• Build and maintain strong relationships with clients by understanding their needs and providing appropriate solutions.
• Assist customers with account-related queries, service requests, and product information.
• Identify opportunities to cross-sell and upsell products while maintaining high customer satisfaction levels.
• Ensure timely follow-up on customer concerns and coordinate with relevant departments for resolution.
• Maintain accurate customer records and prepare periodic relationship management reports.
• Contribute to customer retention and business growth through exceptional service and engagement.

Job Classification

Industry: Insurance Functional Area / Department: BFSI, Investments & Trading Role Category: Life Insurance Role: Relationship Manager Employment Type: Full time

Contact Details:

Company: Axis Max LifeLocation(s): Madurai Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.