Registration Website And Mobile App Build Specialist

American Express Global Business Travel; Gurugram District; Hybride; INR 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Résumé du poste

American Express Global Business Travel seeks a Registration Website & Mobile App Build Specialist to craft event websites and apps that drive client success. This consultative, client-facing role involves translating requirements into branded digital experiences and guiding design and functionality decisions.

The position is primarily virtual with occasional hybrid office days; NORAM shift compatibility is expected.

Qualifications

• Bachelor's degree preferred with strong academic credentials.
• Minimum 3 years of work experience in meetings, software, or a high-tech industry.
• Proficiency in Microsoft Office; HTML/CSS/JavaScript knowledge a plus.

Responsabilités

• Assist clients via phone and email with detailed product knowledge.
• Lead creation and maintenance of online attendee registration websites aligned to client branding.
• Consult with clients on design and functionality to meet goals and objectives.
• Create reports based on event requirements for clients and internal teams.
• Manage mobile app creation and maintenance from kickoff to launch.
• Provide best practices and support to help clients achieve objectives.
• Communicate effectively with internal teams and client stakeholders.

Connaissances

Microsoft Office

HTML/CSS/JS

Front-end basics

Client communication

Presentation skills

Formation

Bachelor's degree

Outils

Cvent platform

SpotMe

Groupize

Stova

Description du poste

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Registration Website & Mobile App Build Specialist is a consultative technical resource responsible for crafting and building event websites and mobile apps that drive client success. In this client-facing role, you will lead strategic conversations with meeting planners and clients to understand their needs, then translate those requirements into intuitive, branded digital experiences. This is primarily a virtual position; however, we may transition to a hybrid model on occasion, asking the team to come into the office a couple of days per week.

What You’ll do

• Demonstrate detailed product knowledge when assisting clients via phone call and email


• Manage all aspects of event website creation and maintenance:


• Create online attendee registration websites in line with client branding


• Consult with clients on design and functionality to ensure goals and objectives are met


• Create reports based on event requirements and make them readily available to clients and internal teams


• Manage all aspects of mobile app creation and maintenance:


• Create and maintain mobile apps


• Present solutions and offer best practices to help clients meet their goals and objectives


• Be responsible for mobile application projects from kick-off to launch


• Maintain high quality event website and mobile app delivery within specified SLA and internal processes


• Provide advice, consultation, and training to clients based on industry best practices


• Offer best-in-class technical support backed by timelines created specifically for each project


• Communicate effectively with internal teams and client stakeholders to strengthen relationships


• Create and maintain templates based on client requirements


• Partner with operations and account management to support clients' long‑term account goals

What We're looking for

• Comfortable working in NORAM shifts


• Cvent platform experience is required; SpotMe, Groupize, and Stova are a plus


• Bachelor's degree with strong academic credentials preferred


• Minimum of 3 years of work experience, preferably in the meetings industry, software, or other high‑tech industry


• Strong, confident, and outgoing telephone presence and solid customer presentation skills


• Highly articulate and diligent, yet able to simplify complex concepts into layperson's terms for greater understanding


• Ability to work well under pressure and maintain integrity in demanding circumstances


• Proficient in Microsoft Office is required


• Proficient in HTML, CSS, JavaScript and other front end web development languages is a plus


• Photo editing (e.g., Photoshop) is a plus


• Outstanding communication skills; able to communicate at various levels of the organization and tailor written and verbal messages in English to fit particular audiences, with focus on client‑facing experience


• Excellent collaboration and partnership skills, with the ability to work in a global, geographically dispersed environment

Location

Gurgaon, India

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family


• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals


• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first


• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action


• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.