Regional Quality

ITC Limited; Tiruppattur; On-site; INR 600,000 - 900,000; Full time

Job summary

ITC Limited in India seeks a Diploma holder to lead quality lab activities across raw materials, finished products, and new product testing for Agarbatti, Sambrani and Matches.

You will perform process and system audits at vendor factories, drive CAPA, and improve quality KPIs through root-cause analysis while coordinating with production teams.

Candidate should have strong knowledge of 5S, QC tools and possess good communication skills to succeed in this role.

Qualifications

• Diploma in Mechanical, Mechatronics or Chemical domains.
• Quality management or related certifications preferred.
• Proficiency in problem solving methods.
• Knowledge of 5S, 7 QC tools, process improvement or other statistical methods.
• Strong communication & presentation skills.

Responsibilities

• Lead quality lab activities for raw materials, finished goods and new product testing and reporting results.
• Ensure timely calibration of lab instruments and maintain records.
• Timely testing and reporting of material results to stakeholders.
• Perform root cause analysis using tools like fishbone diagrams, histograms and Pareto charts.
• Conduct process and system audits across vendor factories to ensure SOP adherence.
• Report audit scores and CAPA observations to vendors and ensure follow-up for NCs.
• Monitor key quality KPIs from factories and escalate to management as needed.
• Communicate updates with production teams on material test results.

Skills

Quality lab management

Calibration management

Root cause analysis

Statistical tools

Process & system audits

KPIs monitoring

Communication

Education

Diploma in Mechanical/Mechatronics/Chemical

Tools

5S

7 QC tools

Statistical methods

Job description

Purpose of the job

• To lead and manage quality lab activities i.e. raw material testing, finished product testing & new product evaluations and testing for Agarbatti, Sambrani and Matches.
• To perform process and system audits across vendor factories to ensure manufacturing SOP is being followed and improve the quality KPIs through root cause analysis, CAPA implementation & training and developments.

Key Accountabilities

• Manage quality lab activities with all raw materials, finished goods and new products testing and reporting the results
• Manage timely calibration of all instruments/equipment’s in lab and maintain records
• Timely testing & reporting of raw material/finished goods results to stakeholders
• Perform root cause analysis with appropriate tools such as fishbone diagram, histogram, pareto chart etc. to identify root cause for the problems identified in raw materials/finished goods during testing and process audits
• Perform process & system audits across vendor factories to ensure factory follows ITC SOP
• Report process and system audit score & observations to respective vendors and close follow-up and review of CAPA submitted by vendors for NCs observed in audit
• Daily review and monitoring of key quality KPIs reported by factories such as, FG DPM, Incoming raw material test results etc. and timely escalation to the management in case desired
• Keep a close communication with production team for daily updates on raw materials/finished goods results

Requirements

• Diploma Graduate in Mechanical, Mechatronics or Chemical domain
• Quality management or Quality related certifications, preferred
• Problem solving methods
• Knowledge of 5S, 7 QC tools, Process improvement or other statistical methods
• Communication & Presentation skills