Regional Operations Manager

Birla Carbon; Gujarat; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aditya Birla Group seeks a Regional Operations Manager to lead branch operations, overseeing loan disbursement, repayments and strict adherence to regulatory requirements. You will coordinate with Sales and Risk teams to ensure quick, error-free customer service and robust controls across multiple locations.

The ideal candidate holds a post-graduate degree with 7–10 years in banking and lending, demonstrating strong team leadership, collaboration, and process discipline to manage complex branch

Qualifications

• Post graduate with minimum 7-10 years of work experience in the banking and lending domain.
• Proven ability to coordinate with Sales and Risk teams to ensure compliant operations.
• Strong interpersonal and leadership skills for customer-centric branch operations.

Responsibilities

• Manage branch day-to-day operations including loan disbursement and repayments.
• Ensure timely, accurate processing and adherence to regulatory requirements.
• Oversee documentation, system enrichment and delinquency/bounce data handling.

Skills

goal orientation

team collaboration

interpersonal skills

influencing skills

Education

Post graduate

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Regional Operations Manager

Designation :

Job Description:

Key Aspects

• The operations department is mainly responsible for managing the operations i.e. processing of secured and unsecured loans disbursement, repayments and ensuring adherence to regulatory framework. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments.They implement processes and ensure strict compliance by liaising with the Risk team
• The main activities undertaken at the branch level includescustomer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures – post closures processes
• The branch operations manager has additional responsibilities to manage bounce cheque data and delinquency data submission.

Key Challenges

• To check transactions details are accurate and give authorisation accordingly
• To ensure timely disbursement of loan to customer with zero errors in transaction
• To ensure timely and accurate dispatch of loan disbursal kits
• To ensure banking activities are completed in a timely manner to avoid any escalations
• To ensure proper handling of loan and customer property documents with updated trackers for reference
• To be mindful that all operations processes involve 60% manual intervention
• At bigger locations – more branches under the purview of the Branch Operations Manager – span of control is increased considerably
• Accountable for overall setup of branch day to day activities and ensure proper checks and controls are in place to ensure error free transaction processing.

Enabling Skill Sets & Qualifications

The skills required for this role are goal orientation, working effectively with the teams, interpersonal and influencing skillsto manage customers effectively

Education and experience required for this role is post graduate with minimum 7-10 years of work experience in the banking and lending domain

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