Regional Operations Manager

PeopleStrong; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AB Housing Finance Limited is seeking a Branch Operations Manager to oversee day-to-day operations in the India branch network. The role focuses on processing loans (secured and unsecured), repayments, and strict regulatory adherence while coordinating with Sales and Risk teams to ensure quick, error-free service.

Key activities include branch-level customer service, documentation, and system enrichment, with responsibilities for bounce data and delinquency submissions.

Qualifications

• Post graduate qualification with minimum 7-10 years of experience in banking and lending.
• Experience in operations management within banking sector.
• Strong customer service, documentation and process enrichment skills.

Responsibilities

• Manage branch operations including customer service, documentation and system enrichment.
• Process transactions, ensure timely collections and facilitate closures.
• Oversee bounce cheque data and delinquency data submission.
• Ensure 60% manual intervention in operations processes and maintain checks for error-free transaction processing.

Skills

Operations Management

CRM

Key Account Management

Education

Graduate

Job description

BUSINESS_UNIT-1 AB Housing Finance Limited

BUSINESS_UNIT-2 AB Housing Finance Limited

BUSINESS_UNIT-3 AB Housing Finance Limited

DEPARTMENT-1 Ops & Process Excellence

Country India

Function Services Operations

Skills

Operations Management CRM Key Account Management

Skill

Graduate

Job Description

Key Aspects

• The operations department is mainly responsible for managing the operations i.e. processing of secured and unsecured loans disbursement, repayments and ensuring adherence to regulatory framework. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments.They implement processes and ensure strict compliance by liaising with the Risk team
• The main activities undertaken at the branch level includescustomer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures - post closures processes
• The branch operations manager has additional responsibilities to manage bounce cheque data and delinquency data submission.

Key Challenges

• To check transactions details are accurate and give authorisation accordingly
• To ensure timely disbursement of loan to customer with zero errors in transaction
• To ensure timely and accurate dispatch of loan disbursal kits
• To ensure banking activities are completed in a timely manner to avoid any escalations
• To ensure proper handling of loan and customer property documents with updated trackers for reference
• To be mindful that all operations processes involve 60% manual intervention
• At bigger locations - more branches under the purview of the Branch Operations Manager - span of control is increased considerably
• Accountable for overall setup of branch day to day activities and ensure proper checks and controls are in place to ensure error free transaction processing.

Enabling Skill Sets & Qualifications

The skills required for this role are goal orientation, working effectively with the teams, interpersonal and influencing skillsto manage customers effectively

Education and experience required for this role is post graduate with minimum 7-10 years of work experience in the banking and lending domain