Regional Operations Manager - Mumbai

Aditya Birla Insulators; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Aditya Birla Capital Ltd. in Mumbai seeks a Regional Operations Manager to lead Operations Customer Service across branches. You will ensure day-to-day operations run smoothly, coordinate with banking and lending domains, and establish robust processes.

The role requires a Bachelor's or Master's degree and strong skills in CRM, stakeholder management, and process improvement. You will manage documentation, BCP drills, and compliance across the transaction life cycle.

Qualifications

• Bachelor's or master's degree required.

Responsibilities

• Set up new branches and plan continuity for existing branches.
• Provide infrastructure and technology for daily operations.
• Onboard staff with relevant operations and banking experience.
• Lead quarterly BCP drills and report to Operations Head.
• Manage end-to-end credit operations lifecycle and disbursement.
• Act as escalation point for high-value/complex transactions.
• Establish robust customer management.
• Execute daily documentation in line with standards.
• Prepare sanction/amendment letters and ROI as needed.
• Provide standard legal and security documents to Business team.
• Follow up on PDDs/OTCs and escalate as required.
• Ensure security perfection of assets (CERSAI) and renewals.
• Supervise loan booking and servicing across zones to meet TAT.
• Maintain policies, perform branch audits, track performance metrics.
• Coordinate with Relationship Manager and Sales/Risk on documentation.

Skills

Customer service

Stakeholder management

Process orientation

Communication & reporting

Interpersonal skills

Integrity & ethics

Problem solving

Education

Bachelor's or master's degree

Job description

Job Summary

Job Purpose

Job Description

Enriching Lives Winning as ONE

Role Details

Business

Aditya Birla Capital Ltd.

Role

Regional Operations Manager

Department

Operations Customer Service

Requirements

• Bachelor's or master's degree

Key Skills

• Customer Service Relationship Management
• Networking and stakeholder management
• Process orientation and innovative mindset.
• Effective communication and reporting.
• Communication Interpersonal Skills
• Integrity and strong ethical standards.
• ProblemSolving Resolution Management.

Responsibilities

Setting Up New Branches Running Continuity Planning for existing Branches

• Ensure infrastructure and technology is made available for the team to run day to day operations
• Onboard people at the right time and with experience specific capabilities in operations, banking and lending domain
• Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities

Credit Operations Management

• Manage all aspects of the operations transaction life cycle transactions from post sanction, pre post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing
• Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions.
• Lead the establishment of robust customer management

Pre Disbursement Activities

• Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
• Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
• Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines

Post Disbursement and Fund Management Banking

• Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
• Ensure completion of all activities related to security perfection of assets CERSAI
• Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within the stipulated timelines Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT

Compliance Management Reporting and Process Controls Checks

• Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team
• Conduct internal branch audits at regular intervals to ensure there are no critical observations
• Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
• Ensure ROC, CERSAI and SRO charge registration is completed within given timelines

Stakeholder/ Vendor Management

• Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins
• Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer s end
• Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations

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